What are the responsibilities and job description for the Call Center Representative/ Doctors Office position at Advocare Pulmonary and Sleep Specialists?
Overview
We are seeking a dedicated and professional Call Center Representative to join our team. This role is essential in providing exceptional customer service to our patients and other callers. The ideal candidate will possess strong communication skills, a solid understanding of entering demographics and insurance information into the computer system.
Duties
- Respond promptly and professionally to incoming calls and inquiries from patients.
- Utilize strong phone etiquette to ensure a positive patient experience.
- Maintain detailed records of patient interactions through data entry into our computerized system.
- Communicate effectively with team members and other departments to resolve issues.
- Demonstrate knowledge of scheduling to assist patients in understanding the information needed to get them registered into our electronic health record system. Knowledge of e-clinical works software would be a plus.
- Provide support for various medical office tasks as needed.
Experience
- Previous experience in a patient call center role.
- Familiarity with medical office scheduling is advantageous.
- Strong data entry skills with attention to detail.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly.
- Ability to work in a fast-paced environment while maintaining professionalism.
Join us in making a difference by providing outstanding support to our patients. Your skills and dedication will contribute significantly to our mission of delivering quality service.
If you are dependable, detail oriented, have an excellent work ethic, work well in a team environment, can work in a fast paced office then please send us your resume.
Job Type: Full-time
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- Advocare, LLC requires all employees to have a background check and a drug screening.
Are you willing to have these done?
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
Language:
- English (Required)
Work Location: In person
