What are the responsibilities and job description for the Call Center Supervisor Physicians Office position at Advocare Pulmonary and Sleep Specialists?
Overview
We are seeking a dedicated and experienced Call Center Supervisor to lead our team in delivering exceptional customer service to our patients. The ideal candidate will possess strong leadership skills. This role requires effective communication and collaboration with team members to ensure that all patient interactions are handled efficiently and professionally. The Call Center Supervisor will be responsible for managing daily operations, fostering a positive work environment, and supporting the development of team members.
Responsibilities
- Supervise and motivate call center agents and maintain high levels of patients satisfaction.
- Train all new call center personnel.
- Conduct regular team meetings to communicate updates, share best practices, and address any concerns.
- Provide coaching where necessary or retraining.
- Manage scheduling and staffing needs to ensure adequate coverage during peak times.
- Foster a collaborative environment that encourages teamwork and open communication among staff.
Qualifications
- Proven experience in a supervisory role within a call center in a physicians office environment.
- Strong leadership abilities with a focus on motivating and developing team members.
- Proficient in English.
- Exceptional communication skills, both verbal and written.
- Strong customer service orientation with a commitment to delivering quality support.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Experience in working in a team environment.
Join our dynamic team as a Call Center Supervisor where you can make a significant impact by leading our agents towards success while enhancing the overall patient experience.
If you are dedicated, reliable, have an excellent work ethic, work well with others
and have experience in a medical office then please send us your resume.
Job Type: Full-time
Benefits:
- 401(k)
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- Advocare, LLC requires all employees to have a background check and a drug screening.
Are you willing to have these done?
Education:
- High school or equivalent (Required)
Experience:
- medical call center: 1 year (Required)
Language:
- English (Required)
Work Location: In person