What are the responsibilities and job description for the Medical Call Center Representative position at Advocare Pulmonary and Sleep Specialists?
Job Summary
This job has no evenings, no weekends and no holidays.
We are seeking a dedicated, experienced, and detail-oriented Call Center Representative to join our team. In this role, you will be the first point of contact for our patients, providing exceptional customer service while handling inquiries and scheduling appointments. The ideal candidate will possess strong communication skills and a background in a medical office setting, ensuring accurate and effective interactions with our patients.
Duties
- Respond to incoming calls and assist patients with inquiries related to medical services and appointment scheduling. Knowledge of e-clinical works a plus.
- Accurately communicate with patients regarding their needs.
- Perform data entry tasks, ensuring that all information is accurately recorded in the system.
- Maintain a professional demeanor while communicating effectively with patients
- Collaborate with team members to improve processes and enhance patients satisfaction.
- Ensure compliance with company policies and procedures while handling sensitive information.
Qualifications
- Previous experience in customer service within a medical office environment.
- Familiarity with medical terminology is highly desirable.
- Strong data entry skills with attention to detail.
- Proficient in using computer systems and software for data management.
- Ability to analyze problems critically and provide effective solutions.
- A commitment to delivering outstanding service to patients while maintaining professionalism at all times.
Join us as we strive to provide excellent support to our patients through effective communication and dedicated service.
If you are reliable, dependable, have an excellent work ethic, can work well in a team environment, can be at work at 6:45AM, then please send us your resume.
Job Type: Full-time
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- Day shift
- No nights
- No weekends
Application Question(s):
- Advocare, LLC requires all employees to have a background check and a drug screening.
Are you willing to have these done?
Education:
- High school or equivalent (Required)
Experience:
- medical call center: 1 year (Required)
Language:
- English (Required)
Work Location: In person
