What are the responsibilities and job description for the Customer Service Representative position at ADVOCATE Radiology, L.L.C.?
A company is looking for a Customer Service Representative to assist patients with their medical billing inquiries.Key ResponsibilitiesHandle inbound calls from patients, insurance, or medical facilities, including escalated callsUpdate insurance information, manage claims, and assist patients with payment plansMonitor and respond to patient emails and voicemails in a timely mannerRequired QualificationsHigh school diploma or equivalent requiredAt least one year of customer service experience in the medical field requiredAt least one year of call center experience preferredBasic knowledge of Microsoft Office SuiteAbility to work independently in a fast-paced environment
