What are the responsibilities and job description for the MCCN Outreach Specialist position at Advocates?
Overview
*Starting Salary:$38,000*
Advocates is seeking empathetic, compassionate, driven professionals to offer clinical support to those in need.
Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff.
The Outreach Specialist will assist a team of Care Coordinators in providing outreach and coordinated LTSS care coordination services to youth and adult Enrollees assigned to MCCN’s LTSS CP program with a specialized focus on making initial contact with Enrollees.
Are you ready to make a difference?
Minimum Education Required
High School Diploma/GEDAdditional Shift Details
This is a hybrid position out of Chelmsford.Responsibilities
- Conduct first attempt outreach activities to successfully Outreach and complete intake of Enrollees prior to outreach by Care Coordinator. Begin the comprehensive assessment and capture vital information to become more familiar with the Enrollees needs. Outreach activities may include calling the Enrollee; visiting locations in which the Enrollee is known to reside or visit; contacting the Enrollee’s providers and collaterals to ensure accurate contact information; Conducting face-to-face visits with the Enrollee; and utilizing electronic communication to contact the Enrollee.
- Provide information to the Enrollee about the benefits, design, and purpose of the LTSS CP supports and the experience they can expect as part of the CP program.
- Schedule first Care Coordinator meeting to continue and sign comprehensive assessment.
- Assist and provide administrative support to the LTSS Care Coordinator in the performance of service delivery to Assigned or Engaged Enrollee.
- Serve as a “referral specialist” for outreach function.
- Responsible for obtaining any missing demographic information on assigned enrollees.
- Ensure that individuals receiving services are treated with dignity and respect in accordance with MCCN Human Rights Policy.
Qualifications
- BA in social work, human services, nursing, psychology, sociology, or related field from an accredited college/university OR an Associate’s degree and at least one year professional experience in the field OR at least three years of relevant professional experience. Experience working with individuals with complex LTSS needs desired. Care Coordination experience preferred.
- Ability to use Electronic Health Records (EHR) Systems to document and coordinate services.
- Must be able to perform each essential duty satisfactorily.
- Strong interpersonal skills regarding developing a working relationship with a variety of individuals in a variety of context. Ability to communicate effectively verbally and in writing.
- Strong organizational skills with attention to detail, multi-tasking skills, prioritization skills and team skills.
- Strongly prefer that a candidate will have a demonstrated understanding of and competence of Health Equity and in serving culturally diverse populations.
- Commitment to MCCN values and mission.
- Ability to travel and must have valid driver license and access to an automobile.
- Ability to read and speak English, bilingual preferred.
- Strongly preferred experience in Microsoft Products and software i.e., Excel, Word, Outlook, etc.
Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.
Salary : $38,000
