What are the responsibilities and job description for the Service Coordinator position at AE Door & Window?
Job Overview
We are seeking a dedicated and organized sales/data entry Coordinator is responsible for coordinating sales leads sold by sales rep to jobs ordered and scheduled for technicians in the field. This person will be responsible for checking pricing, pulling parts and data entry where applicable. Double checking of orders and product to be ordered so they match the sales reps and customers vision for each job.
Duties
1. Answer phones and email communications. Provide the appropriate support and direction on customer inquiries and needs. Return calls to various parties promptly.
2. Create the service or sales call entry in the appropriate record system.
3. Efficiently enter parts description for each job while confirming pricing for each line item.
4. Audit each call to ensure pricing is correct
5. Maintain records related to install orders.
6. Process customer credit card payments promptly. Ensure records are secure and filed appropriately.
7. May be responsible for other office-related duties, as identified by the Division Vice President and/or Operations Manager.
8. Other duties as assigned.
Knowledge, Skills and Abilities required:
- (K) Knowledge of working with technology and Microsoft Office.
- (K) Knowledge of administration workflows related to work orders and invoicing.
- (S) Demonstrates excellent communication and customer service skills.
- (S) Demonstrates strong organizational skills.
- (A)Ability to interact professionally with internal and external customers.
- (A)Ability to work in a fast-paced environment.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Cincinnati, OH 45240 (Required)
Ability to Relocate:
- Cincinnati, OH 45240: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17