Qualified Behavioral Health Professional)/Direct Care Supervisor

Summary: Works under the direction and supervisor of the Director for CES Waiver. Provides direct Qualified Behavioral Health Professional services authorized Intellectual Disability services as determined by the Person-Centered Plan of Care (PCSP). Provides Adult Life Skills programming to groups and individuals. Develops and implements Positive Behavior Intervention Plans and assists with Crisis Intervention(s) as needed. Services will be provided to adults challenged with Intellectual Disabilities and/or Behavioral Health concerns.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Participates in program activities for those served by the agency.
• Responsible for the timely and accurate submission of necessary documentation for the provision of billing information, service Progress Notes, and other necessary documentation. This duty is performed weekly.
• Ensures that accurate and complete records of those served are maintained as required by regulatory agencies.
• Responsible for attendance at treatment meetings to address the needs of those served or as directed by the primary therapist in coordination with care needs. This duty is performed as needed.
• Responsible for communicating issues and concerns related to person served care to the treatment team members and works in providing the best possible service to person served. This duty is performed daily.
• Responsible for the collection of data and subsequent development of the Positive Behavior Intervention Plan. This will include implementation and tracking of progress on a quarterly basis.
• Provide services as defined in the Plan of Care and contacts needed by individuals and their families to ensure consistency in programming.
• Provides training and support to CSSP DSP Staff to include de-escalation techniques, prevention and management of aggressive behaviors and support techniques that are specific to the behavioral health needs of each beneficiary. This is performed as needed.
• Responsible for communicating issues and concerns related to person served care to the treatment team members and works in providing the best possible service to person served. This duty is performed daily.
• Attends meetings or other related activities as required, coordinates care with internal and external providers. This duty is performed as needed.
• Maintains minimum weekly or revised direct service production goals that are reimbursable.

Supervisory Responsibilities: This position directly supervises a minimum of five CSSP DSP employees. Therefore, the position develops and manages a training curriculum for DSP Staff tailored around PCSP and PBIP Goals. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; supporting employees; addressing complaints and resolving problems.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Confidentiality - All employees of AEDD have a legal and ethical responsibility to maintain privacy of those served, including obligations to protect the confidentiality of Persons Served and other Confidential Information such as financial data and operational information pertaining to the organization. Unauthorized release of information such as information regarding staff, those served or internal business of AEDD constitutes breach of confidentiality. This includes release to other served, other staff, family member, or members of the public.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; and meets commitments.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; and supports everyone's efforts to succeed.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; and gives appropriate recognition to others.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; and monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; and uses equipment and materials properly. . Employees may not talk on a cell phone while operating a motor vehicle while on company business unless it is safe to do so. Hands free should be used at all times if available. Texting or emailing (reading or writing) while driving is not allowed.

Attendance/Punctuality - Punctual and regular attendance is an essential responsibility of each employee. Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are also expected to remain at work for their entire work schedule. Late arrival, early departure, or other absences from scheduled hours are disruptive and must be avoided.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; and completes tasks on time or notifies appropriate person with an alternate plan.

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; and shares expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; and remains open to others' ideas and tries new things.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information.

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; and conserves organizational resources.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; and supports and respects diversity.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; and follows through on commitments.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Preferred: A minimum of two years management experience and/or a Bachelor's Degree in Human Services Field or a related field of study; And at least one year of experience diagnosed as developmentally disabled.

Certificates, Licenses, Registrations: CPR/First Aid, Arkansas Driver's License, Auto Liability Insurance

Language: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, those served, customers, and the public.

Mathematical Skills: Ability to compute basic math functions such as adding and subtracting and to calculate figures and amounts such as discounts and interest.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office software.

Other Skills and Abilities: Must have skills that enable interacting with professionals, parents, individuals needing services, and the public. Needs to have awareness of resources within the community and the state. Communicate in verbal and written language that facilitates a high level of rapport. The ability to plan, develop, delegate, and monitor a wide array of activities. Ability to interact in the community in a manner providing a positive image of the organization, served and staff.

Safety Sensitive Position: Pursuant to the Arkansas Medical Marijuana Amendment, the QBHP of ACS is classified as holding a "safety sensitive position." The amendment states, in relevant part, that safety sensitive positions include positions in which "a lapse of attention could result in injury, illness, or death, including without limitation a position that includes operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles as part of the job duties," or positions that require any of the following activities: carrying a firearm; performing life-threatening procedures; working with confidential information or documents pertaining to criminal investigations; or working with hazardous or flammable materials, controlled substances, food, or medicine. See Ark. Const. Amend. 98, § 2(25). All Program Managers of ACS must refrain from reporting to work or being subject to duty while their ability to perform job duties is impaired due to the use of alcohol or other drugs. All Program Managers of ACS are prohibited from testing positive for metabolites of substances that are listed in the schedules of the Federal Controlled Substances Act and the Arkansas Uniform Controlled Substances Act, regardless of whether the employee possesses a medical marijuana registry identification card. See id. at § 3(f)(3)(B)(iii). This policy applies during all work hours, whenever conducting business for AEDD.

Any QBHP of CES Waiver who possesses a medical marijuana registry identification card must disclose that fact to the Human Resources Department. Any QBHP of ACS who fails to disclose his or her possession of a registry identification card may be subject to discipline up to and including termination.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

While performing the duties of this position the employee travels by automobile and is exposed to changing weather conditions.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.