Guest Services Staff - Grand Prairie

AEG Worldwide is the world's leading sports and live entertainment company with operations in the following business segments:

• AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
• AEG Sports, which is the world's largest operator of sports franchises and high-profile sporting events
• AEG Global Partnerships, which supports each of AEG's divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
• AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

GUEST SERVICES STAFF

• USHER/TICKET TAKER

USHER/TICKET TAKER

SUMMARY

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directionsandscanning tickets. The Usher/Ticket Taker isalsoresponsible forgreeting guests,assisting guests with finding their seats,controlling access points,andassisting guests when issues/problemsarise.

PRIMARY RESPONSIBILITIES

• Assist guests with directional and informational inquiriesby demonstratingstrong knowledge of the facility and event(s).
• Communicateina professional manner with other building staff, clients, guests,supervisors and corporate staffon important information.
• Work to effectively accommodateguests with disabilities, while complying with facility/event ADA requirements.
• Display a calmandattentive demeanor whenrectifying issues with guests.
• Check and scanguest tickets upon entry to the facility/venueor section.Review guest tickets to direct them to the appropriate area.
• Controlaccess points to prevent unauthorized entries.
• Reportany activities or behaviors that conflict with facility/event policyor code of conduct to supervisor or Event Manager.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of0-1years ofrelated work experience
• Able to work efficiently in a fast-paced environment
• Able to remain in a stationary position, often standing for prolonged periods
• Able to frequently ascend/descend stairs
• Able to work in/around loud environments
• Exemplify a strongcommitment and willingness to provide excellent customer service
• Maintain a neat, clean andprofessionalappearance
• Possess strong interpersonal and communication skills
• Sound judgement; abletomake sound decisions
• Available to work evenings, weekends, and holidays

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.