Help Desk Technician

JOB SUMMARY:

As a Help Desk Technician, you will be responsible for providing technical support and assistance to end-users within our organization. Your primary objective will be to resolve IT-related issues promptly and efficiently, ensuring minimal disruptions to the users' workflow. You will play a crucial role in maintaining a smooth and reliable IT environment by responding to user inquiries, diagnosing and troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams when necessary. Excellent communication, problem-solving skills, and a customer-focused approach are essential for success in this role.

JOB DUTIES:

• Accurate and efficient data entry, supporting EHR system.
• Serve as the first point of contact for end-users seeking technical assistance, either in person, via phone, or email, and ensure a courteous and professional demeanor throughout all interactions.
• Identify, diagnose, and resolve hardware, software, network, and system-related issues reported by end-users in a timely manner.
• Walk end-users through problem-solving steps to resolve technical problems and provide clear instructions for issue resolution.
• Escalate complex technical issues to the appropriate IT team or senior technicians, if required, and ensure proper follow-up until the issue is resolved.
• Install, configure, and update software applications, operating systems, and drivers as needed to maintain system performance and security.
• Set up and maintain user accounts, permissions, and access levels across various IT systems and applications.
• Maintain accurate records of all support activities in the ticketing system, including issue details, troubleshooting steps, and resolution information.
• Participate in IT projects and contribute to process improvements to enhance the overall efficiency of the help desk function.
• Stay current with the latest technology trends and industry best practices, and proactively share knowledge with team members and end-users.
• Assist in the maintenance and inventory tracking of IT assets, including computers, peripherals, and other related equipment.
• Conduct system tests and perform routine maintenance to ensure optimal system performance and reliability.
• Follow established procedures for data backup, disaster recovery, and system security to safeguard sensitive information.

JOB REQUIREMENTS

• Answers questions and recommends corrective services to address customer complaints.
• Experience troubleshooting systems.
• Skilled in database programming and software installation.
• Proficient with MAC and OS.
• Excellent written and oral communication skills.
• Familiar with a range of software and hardware.
• Must attend onsite department meetings.

Education and/or Experience

• High school diploma
• A certification
• 1-3 years IT/Help Desk Experience.

WORK ENVIRONMENT

All work is performed within a standard health care/primary care clinical setting.

DISCLAIMER

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays

Application Question(s):

• Have you ever worked for Aegis Medical Group and/or Lakeview Healthcare System?
• Will you be able to reliably commute or relocate to Leesburg, FL for this job?

Experience:

• Mac OS: 1 year (Preferred)
• Help desk: 1 year (Required)
• Software troubleshooting: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Leesburg, FL 34748: Relocate before starting work (Required)

Work Location: Hybrid remote in Leesburg, FL 34748

Salary : $50,000 - $60,000