What are the responsibilities and job description for the Industrial Technical Services Professional position at Aegis Worldwide?
About the Company
Aegis Worldwide is a trusted, family-owned business with over 60 years of history in designing and manufacturing industrial power transmission products. Our expertise includes universal joint drive shafts, cardan shafts, gear couplings, and flexible disc couplings that support critical industries like steel mills, paper mills, and water treatment plants.
Job Description
We're seeking a technical expert to handle a combination of repair quoting and orders, as well as new product quoting and orders. As a Technical Services Specialist, you'll provide excellent customer service while working closely with customers to inspect parts, provide quotes, and process orders. You'll work in a fast-paced environment that requires technical knowledge, problem-solving skills, and a strong work ethic.
Key Responsibilities
- Handle full-time, inside technical customer service duties for repair and new product quoting/orders.
- Evaluate parts inspections and communicate findings with customers through inspection reports and quotes.
- Process corresponding orders and assist with material and shop supply ordering.
- Work closely with the team to address daily technical and customer needs related to industrial power transmission parts.
- Support project coordination by collaborating with sales and engineering teams.
- Inspect returned parts and create repair quotes for customers.
- Read and interpret technical drawings, parts catalogs, and manuals.
- Use hand tools and measurement devices (tape measure, calipers, micrometers) to evaluate parts and take precise measurements.
- Provide expert guidance to customers through email support and occasional phone consultations.
