Collections Specialist

Job Posting End Date

Please note the job posting will close on the day before the posting end date

Job Summary

Within the collections team, this position will be responsible for the day-to-day collections activities on our Residential and Commercial accounts.  Responsible for contacting delinquent accounts to collect overdue payments as well as resolving discrepancies and billing disputes, while minimizing company losses.  Also charged with building and/or maintaining reports and databases used to track various customer and vendor activity as well as creation and publication of A/R and Collections reports.

Job Description

Work Designation – Onsite at 1 Riverside Plaza, Columbus, OH.

ESSENTIAL FUNCTIONS:

• Contacting customers with overdue payments by telephone in order to negotiate payments or resolve discrepancies.

• Recommends accounts that are to be returned to utility supply or placement with third party collection firms after all collection efforts have been exhausted.

• Learn, document and monitor procedures, policies, applicable regulations and operating practices associated with collections of customer past due accounts.

• Maintain daily, weekly and monthly reporting associated with collections.

• Work with customers and customer service employees to resolve collection related issues.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree preferred.

• Experience: Minimum three (3) years collections experience required. Experience in the Utilities industry preferred.

OTHER REQUIREMENTS:

• Working knowledge of collection processes, policies, analysis, practices and systems.

• Results oriented with strong negotiation skills.

• Process driven; emphasis on continuous improvement.

• Solid knowledge of all MS Office applications with advanced knowledge and experience with Excel.

• Working knowledge and experience with MS Access or SQL a plus.

• Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts.

• Displays confidence in ability and performance on subject and role, exudes subject matter expertise.

• Able to bear high levels of responsibility: making decisions, being accountable.

• Communicates honestly, openly, and consistently.

• Shares information appropriately and involves the customer in solving problems.

• Able to evaluate information quickly, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense.

• Proactive and analytical thinking.

• Ability to foresee outcomes and plan against possible shortcomings.

• Understand the strategic business drivers and able to map market trends.

• Excellent communication skills – written, spoken, presentation and listening with ability to explain and interpret complex issues clearly, mindful of audience.

• Well organized; ability to prioritize, plan proactively and execute properly while managing conflicting priorities and multi-task effectively.

• Innovative and resourceful.

• Effective and comfortable in a dynamic/in-flight/fast-paced work environment.

• Acts with a sense of urgency.

• Ability to handle stress in a professional and productive manner.

PHYSICAL DEMAND: Sedentary

Compensation Data

Compensation Grade:

SP20-004

Compensation Range:

$52,488.00-65,610.50 USD

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Salary : $52,488 - $65,611