What are the responsibilities and job description for the Cloud Service Support Administrator/Analyst position at AERMOR?
Position Type: Full-Time
Clearance Type: Secret
Location: Suffolk, VA
AERMOR LLC is hiring a Cloud Service Support Administrator/Analyst. This role requires the employee to perform tasks associated with the administration of Microsoft 365 Software as a Service (SaaS) offerings, to include AZURE Virtual Desktop, Intune, Exchange Online, OneDrive, Teams, and SharePoint. Additionally, they will perform administrative functions associated with Azure Information Protection/data labeling and control.
Responsibilities Include:
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Clearance Type: Secret
Location: Suffolk, VA
AERMOR LLC is hiring a Cloud Service Support Administrator/Analyst. This role requires the employee to perform tasks associated with the administration of Microsoft 365 Software as a Service (SaaS) offerings, to include AZURE Virtual Desktop, Intune, Exchange Online, OneDrive, Teams, and SharePoint. Additionally, they will perform administrative functions associated with Azure Information Protection/data labeling and control.
Responsibilities Include:
- Performing administrative tasks associated with the management of Microsoft 365 SaaS offerings
- Managing Azure identities and governance.
- Implementing and managing storage.
- Deploying and managing Azure compute resources.
- Configuring and managing virtual networking.
- Monitoring and backing up Azure resources.
- Configuring and managing virtual networking.
- Overseeing the hierarchal management of SharePoint sites hosted in Flank Speed.
- Managing tenant-wide configuration settings for Microsoft SaaS offerings.
- Providing support for Teams Live Events as requested.
- Monitoring Microsoft 365 Admin Center for service-related incidents, outages, and feature releases.
- Managing Azure Information Protection data labels and controls.
- Participating in various ITSM roles and activities (as required), including but not limited to change management, incident management, and problem management.
- Monitoring, analyzing and responding to alerts from M365 SaaS cloud operational and security tools and services.
- Performing M365 SaaS cloud service operations, analyzing operational performance and trends, and supporting applications and systems on premise, and in cloud, inclusive of network, server, and endpoints
- Deploying and managing virtual machines in Azure to support a large user base.
- Providing technical support to the Enterprise Flank Speed Tier 2 service desk for troubleshooting issues as required
- Managing Windows image to include group policy and end user software.
- Overseeing the hierarchal management of SharePoint sites hosted in Flank Speed.
- Managing tenant-wide configuration settings for Microsoft SaaS offerings.
- COMPTIA Security
- Azure Fundamentals Certification (AZ-900)
- Microsoft 365 Fundamentals Certification (MS-900)
- 3 years IT experience Azure Cloud Administrator in an enterprise level cloud computing environment
- Working knowledge of the Information Technology Infrastructure Library (ITIL) Framework
- Comprehensive understanding of cloud computing and networking
- Azure Firewall Knowledge (Desirable)
- Experience with Microsoft Office suite and PowerShell
- Experienced in the administration of Microsoft SharePoint
- Superior organizational skills
- Capable of managing multiple projects
- Great communication skills (oral and written)
- Strong attention to detail
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