Cloud Service Support Engineer

Position Type: Full-Time

Location: Suffolk, Virginia

Clearance Type: Secret

AERMOR is seeking a Cloud Service Support Engineer that will recommend configuration changes, test, operate, monitor, and manage network devices including hardware, software, and operating systems that permit information sharing across the full spectrum of Navy Flank Speed Cloud Transport using all media. Supports the security of information and information systems. The Flank Speed Administrator shall provide vulnerability analysis and detailed trend reports which drive CND architecture design, tailored network defense response options and perform forensic analysis to maintain the Navy CND defensive posture and initiatives.

Responsibilities Include:

• Leverage best practice BA/BI data correlation, aggregation, and reporting in support of the Enterprise M365 SaaS capabilities
• Develop dashboards, reports, presentations, and actionable recommendations and escalations related to M365 SaaS enterprise service performance and quality
• Identify performance measures or indicators of service performance, quality, and compliance with SLAs/SLRs
• Develop/Deliver monthly performance reports on-time and on-quality
• Create Executive level dashboards to effectively communicate/socialize M365 SaaS performance to customer commands (CONUS & OCONUS)
• Facilitate ongoing assessments and reporting of overall conformance to and compliance with Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) defined within the DoD Enterprise Service Management Framework (DESMF), Information Technology Service Management (ITSM), and COMNAVIFOR Navy Process Reference Model where applicable
  
  

Required Skills and Experience:

• Minimum 3-years of IT experience with significant experience with operational metrics correlation, reporting, and dash boarding in a Microsoft SaaS environment
• Familiarity with concepts of data integration and normalization
• Experience working in an IT environment in an operational capacity
• Ability to gather metrics and report on relevant findings.
• Ability to use professional knowledge to collaborate with multiple competencies within the Navy
• Comprehensive understanding with ability to translate reports into mission capabilities
• Practical application of statistical, numerical, and analytical principles and processes
• Relationship management and conflict resolution skills
• Proficiency in M365 and Microsoft Office applications including Word, Visio, Project, and PowerPoint. Proficient to Master level Microsoft Excel and Access skills
• Excellent written and verbal communication skills
• Knowledge of Information Technology Service Management (ITSM) and ITIL Framework
• Knowledge of performance measurements and metrics methods and concepts
• Knowledge of Figures of Merit (FOM), Critical Success Factors (CSF), and Key Performance Indicators (KPI)
• Knowledge of pertinent Government laws and information technology regulations as well as applicable laws, policies, standards, and guidance
• Knowledge of DoD requirements definition and how requirements drive KPPs, KSAs, SLAs, and SLRs
• Knowledge of DoD and DON acquisition management principles, policies, and procedures
  
  

Education Requirements:

• Bachelor's degree in computer information systems or a related field.
• DoD IAT Level 2 certification
• Microsoft AZ-900 OR AWS CCP
• Microsoft AZ-104
  
  

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