Fulfillment Supervisor

Description

Scope of Position:

Supervise the day to day operations of a specific department within the Warehouse. Responsible for the staffing and provides the necessary tools for the staff of these areas to complete their daily work to customer specifications.  Must be a proactive leader as well as foster a cooperative work environment in the Warehouse, Waving, Picking, and Shipping departments.

Reporting Relationships:

• Operations Manager
• Direct Reports:
  • Fulfillment Staff

Job Requirement: 

• Leadership Style
  • Fosters a proactive, participative, cooperative work environment that works in conjunction with all other departments and areas within the organization. 
• Work Ethic
  • Solves and improves process problems, with a client focus through fact-finding and results oriented actions. 
  • Has a focus on developing employee skills through training and employee evolvement. 
  • Develop improved processes through floor intervention.

Responsibility:

These responsibilities are ranked in order of importance to the organization.

1.  Develop a sense of ownership for the entire department.

1. Scheduling staff should be designed to meet all customer requirements.
2. Ensure the proper flow of materials throughout the building and maintain the integrity of the inventory you control.
3. Staff should be willing and able to move from job to job.
4. Develop a better flow of materials through the department.
5. Review and communicate daily activities for performance.
6. Analyze both good and bad days and make the appropriate changes.

1. Develop the abilities of the department.
   1. Training should become a key part of each week.
   2. Cross train all positions so you have backup for all positions.

1. Be responsible for root cause analysis – quality reports.
   1. Track all problems coming in or leaving your area.
   2. Institute an analysis procedure which will tell you why events are occurring.
   3. Develop TQM within the department.
   4. Ensure all departmental procedures are followed.

1.  Become a leader on the floor.
   1. Conduct regular employee meetings.
   2. Treat all employees with respect.
   3. Be firm, consistent and fair.
   4. Follow up on items brought to you from the floor.
   5. Communicate areas of concern to management.
   6. Support company policies.  If you disagree with a policy bring it up with management.
   7. Do employee evaluations on time.

Qualifications

• Intermediate Computer Skills (including experience with WFM, Email, Spreadsheets, Excel, and word processing functionality)
• Basic Math Skills (addition, subtraction, multiplication, division)
• RF Scanner Experience
• Data Analysis
• Advanced Reporting skills (running and reading required reports)
• Must be able to speak, read and write in English
• Able to speak and understand Spanish is a plus
• More than 1 year Prior Management/Supervisory Experience Preferred

Core Competencies:

• Leadership
• Teamwork
• Management
• Empowerment
• Training/Coaching/Developing Talent
• Provide Direction
• Organization
• Process Orientation
• Cross Functional Coordination
• Fiscal Accountability

Physical Demands:
While performing the duties of this job the primary physical demands include:

• Frequently required to lift, carry, push and pull objects weighing up to 50 lbs.
• Employee must be able to stand for the full duration of the shift typically 8-10 hours each)
• Must be able to frequently, walk, bend, crouch, climb intermittently 8-10 hours per day.
• Specific vision abilities required by this position include close vision, color vision, peripheral vision and depth perception.