IT Support Specialist

Support Specialist I – Overview

Aero IT is seeking a Support Specialist I to serve as the first point of contact for technology-related requests of all severity, complexity, and urgency. This role is essential in ensuring seamless IT support for our clients, handling incoming requests via helpdesk systems, email, phone, and verbal communication. The Support Specialist I will be responsible for troubleshooting and resolving Level I technical issues, escalating more complex issues as needed, and maintaining service level agreements.

This role is ideal for candidates with a foundational understanding of technology, strong problem-solving skills, and excellent communication abilities. As part of Aero IT, you will be part of a dynamic, client-focused team that values efficiency, innovation, and collaboration.

Key Responsibilities

• Serve as the first line of support for client technology requests.
• Troubleshoot and resolve Level I technical issues.
• Escalate Level II and III issues to the appropriate team members.
• Maintain communication with clients to ensure resolution of issues within established service level agreements (SLAs).
• Follow standard operating procedures and company policies.
• Perform scheduled maintenance tasks according to established checklists.
• Support all departments in meeting company goals.
• Maintain a professional and customer-focused approach in all interactions.

Required Qualifications

• Understanding of basic technology concepts and troubleshooting.
• Strong verbal and written communication skills.
• Ability to work with office productivity and communication-related software.
• Strong organizational skills and attention to detail.
• Excellent problem-solving abilities and logical reasoning.

Education & Experience

• High School Diploma or Equivalent (Required).
• Associate’s Degree or Technical Certification(s) (Preferred).
• Professional office experience is a plus.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to lift up to 25 pounds as needed.

Why Join Aero IT? – Benefits & Perks

Aero IT is committed to creating a rewarding and supportive work environment. We offer a competitive benefits package designed to support your well-being and career growth, including:

✅ Health Insurance – Comprehensive medical coverage to ensure your well-being.
✅ Dental & Vision Insurance – Additional coverage for dental and vision care.
✅ Long-Term Care & Disability Insurance – Financial security in case of unforeseen circumstances.
✅ 401K with Matching – We invest in your future with a robust retirement savings plan.
✅ Cell Phone Reimbursement – Helping cover the costs of staying connected.
✅ Office Snacks & Drinks – Enjoy a well-stocked breakroom with complimentary snacks and beverages.
✅ Uncapped PTO Policy – Take the time you need to recharge without restrictive limits.
✅ Training & Continuing Education – Opportunities to grow your skills and advance your career.

Aero IT is dedicated to fostering a culture of growth, teamwork, and innovation. If you're looking for a position where you can develop your technical skills, provide top-tier IT support, and be part of an employee-focused company, we encourage you to apply!