What are the responsibilities and job description for the Technical Support Specialist position at IT TechPros, Inc.?
Job Description
Job Description
Salary : DOE
Job Description
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As a Technical Support Specialist, delivering exceptional customer service is just as important as having strong technical expertise. We are seeking experienced technical support professionals who can provide friendly, efficient, and knowledgeable IT assistance to both local and remote users across our client base. In this role, you will leverage your expertise in Windows Operating Systems, Microsoft Active Directory structure, and basic networking systems and protocols while ensuring every interaction is professional, helpful, and customer-focused. Your ability to communicate complex solutions clearly and effectively will be key to enhancing the overall customer experience.
Job Responsibilities
- Monitoring and handling support ticket queue
- Performing Remote and / or Onsite troubleshooting of PCs and equipment
- Setting up and deploying desktops and laptops
- PC backup, migration, and recovery
- Going onsite to perform scheduled hardware repairs
- Installing and configuring printer / network devices
- Performing daily back-ups and spot-checks
- Office 365 user set-up and troubleshooting
- Documenting IT processes
- Creating physical and logical infrastructure diagrams
- Keeping inventory of IT equipment
- Taking a proactive approach by identifying possible areas of improvement before issues arrive
- Communicating promptly and professionally with clients and team members
- Learning and researching new technologies, solutions, or procedures
- Demonstrating good core values of leadership, accountability, transparency, and integrity
- Meeting regularly with IT Manager to provide status updates
- Perform additional tasks are required and needed by management
Interpersonal Skills
Requirements
Work Schedule
Benefits
