IT Manager (H/F) - SAFRAN SEATS USA LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME. Avec plus d'un million de sièges équipant les flottes des plus grandes compagnies aériennes, Safran Seats est l'un des leaders mondiaux des sièges pour passagers, équipages d'avions et hélicoptères grâce à des solutions innovantes et à forte valeur ajoutée.

Mission description

As a member of Safran Seats, you contribute to providing over one million seats to airlines worldwide, ensuring superior quality, comfort, and innovation. Your role involves collaborating with a team to develop high-value solutions for passengers and crews. Safran is one of the few OEMs offering a comprehensive range of passenger seats, from economy to first class, allowing you to take pride in creating impressive seating options for various needs. 1. Occupational Summary (Position Objective & Authorities) Objective: Responsible for all aspects of IT Infrastructure and Network as well as responsible for the day-to-day operations of the IT Workplace and Services. This position is accountable for manage and structure by 3 areas, one for the IT Services operations and Workplace and the other one for IT Infrastructure and Network. This position is accountable for mainly manage and forecast all ressouces as well as budget as necessary to correctly drive all IT activities. In addition of that the manager will be in charge to define and manage all target toward people in order to correctly monitor and follow up action for all IT activities. This position will work under minimal supervision. 2. Essential Functions (Duties and Responsibilities) Position responsibilities and activities filling Guidelines: Manages, schedules, trains and provides guidance to the IT Workplace and Infrastructure and network staff for: Oversees the day-to-day activities of IT Operations. Ensure that the workload capacity is well balance and could propose organization change (Third party new recruitment). Ensure that all expense are aligned with the validated budget (OPEX / CAPEX) as monthly basis (KPI) Responsible for all aspects of IT Infrastructure and Network hardware of Gainesville facility and manage all hardware consistency and Safran policies compatibility for Santa Maria and CUU Safran Seats branch Define and manage all new processes as well as all new policies from corporate to local. Define, schedule and manage all rituals from QRQC to monthly management review. Follow and monitor all operational KPI (Request/incident) as QRQC level to monthly with their team. Coordinate and manage all IT Vendor in accordance with Safran Purchasing Process. Ensures that customer service and communication with customers is a priority. Assists users with computer and telephony hardware and software problems, and questions and arranges timely service from outside vendor support organizations when needed. Provides assistance in the overall operation of the information technology (IT) function. Provides training and education of users, systems maintenance, and Service Desk and Infrastructure and Network staffing.

• Qualification Requirements: A. Education & Qualification- Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related field preferred or 6 years of professional related experience in lieu of degree. B. Work Experience - Technical knowledge- 5 years in PC support with emphasis in IT Service Desk or Call Center Experience required. Minimum of 1 years in lead or leadership experience. C. Professional Skills- Excellent client interaction skills required as well as excellent verbal and written communication skills. Must have a solid understanding of standard enterprise computing environments. Formal process design and implementation experience. Experience leading teams andor serving in a lead role on complex projects. Demonstrated critical thinking and analytical decision-making skills. Demonstrated experience in vendor management. Broad knowledge of telecommunications, network, and desktop operating system and software. Strong verbal and written communication skills and the ability to effectively listen; to include technical and non-technical information. Must have strong verbal and written communications. Distributes and balances the workload among Service Desk staff to assure timely completion of assignments. Responsible for the day-to-day administration the service desk software. Conducts employee evaluations. Plans and coordinates short and long-term goals for the IT Services staff. Ensures that improvements in and/or changes to operations are implemented and monitored. Monitors IT Services KPI's and reports out on activities. Serves as an escalation point to IT Services staff. Provide oversight, or management of, IT Services projects. Ensures that desktop computer and software inventory is accurate and up to date. Ensures that IT Services staff is accurately reporting their calls and time in the Service Desk software. Provides high-quality, detailed consultation, technical support, and troubleshooting with an emphasis on customer satisfaction. In coordination with other Seats Branch staff, troubleshoots, diagnoses, replaces and repairs desktop computers, printers, and other computer and telephony peripherals such as phone sets. Coordinates outside repairs, including preventative maintenance checks, monitors vendor performance and notifies the division manager accordingly. Prepares and installs newly acquired desktop computers, printers, and computer. Tests equipment; creates, tests and maintains operating system images; installs and configures software. Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.