What are the responsibilities and job description for the Contract Administrator position at AeroControlex?
Job Summary:
The Contract Administrator is a focal point of all customer facing contractual requirements, procedures and coordinates within the organization to ensure timely, profitable operations and value generation through the delivery of quality parts.
Processes customer inquiries and correspondence on deliveries, terms, order changes, service, and other related matters. Acknowledges orders, complies quotations from prevailing price policies and advises customers of order changes. Maintains department files including customer files, inspection reports, quote log, order and invoice files, product files, and other related files.
Assures that customers receive efficient and courteous service. In addition, responds to customer requests for quotes, availability of stock, and expected delivery times. Researches and resolves customers’ disputes and problems within established guidelines. This is a full-time position with competitive pay and benefits.
Responsibilities:
- Develop information regularly for the timely response to customer proposal and quotation requests by coordinating with Engineering, Accounting, Manufacturing and Quality Assurance
- Independently review for acceptance/rejection the customer’s contractual terms and conditions and lead in negotiations to finalize orders
- Review new order terms of purchase to insure correlation with those quoted and/or negotiated
- Maintain follow-up with manufacturing and other departments relative to delivery and communicate with customers as necessary. Submit and negotiate change actions with customers
- Provide customer service support and response on problem areas of delivery, packaging, product conditions or other terms and conditions
- Provide cost and pricing support by analyzing proposals submitted for task orders/delivery orders, and contract modifications
- Monitors key performance indicators for compliance with applicable laws, delivery schedules, payment provisions, contract data reporting requirements, and other contractual requirements
- Resolves delivery schedule problems and negotiates delivery schedule changes
- Reviews contractual documents to ensure adherence to company policy, government specifications and requirements, identifying risks and areas of concern on contract terms and conditions
- Conducts special projects /performs other duties as required and assigned
Qualifications:
- Previous experience in customer service, contract administration preferred
- Strong computer skills and familiarity with Microsoft Excel
- Good interpersonal skills; ability to partner with and work well with various levels of associates
- Detail-oriented with strong analytical and problem-solving abilities
Education:
High School Diploma or equivalent
Benefits:
Competitive pay based on experience
Health insurance coverage
Retirement plan options
Paid time off
This position requires either a US Person (as defined in applicable export regulations) or a non-US person who is eligible to obtain required export authorization.
An equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
