What are the responsibilities and job description for the Customer Service Representative - Sleep position at Aeroflow Healthcare?
Aeroflow Health- Customer Service Representative
Location: Asheville, NC - Full Time in Office Required
Aeroflow Health is one of the fastest-growing durable medical equipment (DME) providers, dedicated to improving patients' quality of life through innovative healthcare solutions.
The Opportunity
At Aeroflow Health, the Sleep division is committed to providing exceptional support to patients who rely on CPAP therapy and sleep-related medical equipment. Our dedicated professionals all work together to ensure patients receive the care and supplies they need.
We are seeking a Customer Service Representative to join our team—a motivated, compassionate individual with a passion for patient care. In this role, you will be the first point of contact for our patients, assisting with phone inquiries, administrative tasks, and order fulfillment to ensure they receive the necessary supplies to support their sleep health.
Your Primary Responsibilities
- Serve as the primary contact for patient inquiries via phone, email, and chat ensuring outstanding customer service.
- Assist patients with orders, status updates, and basic equipment troubleshooting.
- Verify and update patient information, insurance details, and prescription requirements.
- Collaborate with sales, operations, and billing teams to resolve patient concerns efficiently.
- Act as a liaison between medical offices, insurance providers, and patients to facilitate prescribed therapy.
- Educate patients on CPAP products, resupply programs, and therapy best practices.
- Analyze account data to assist with insurance, billing, and compliance questions.
- Schedule PAP deliveries and clinical appointments.
- Troubleshoot PAP machines, masks, and therapy to support patient adherence.
- Foster a cohesive team atmosphere within Aeroflow Sleep for better patient service.
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
- Compliance is a condition of employment and is considered an element of job performance
- Maintain HIPAA/patient confidentiality
- Other job duties assigned
What We Are Looking for In A Candidate
- Highly motivated, always striving for excellence.
- Competitive mindset with a strong ability to analyze quantitative data.
- Reliable with a strong attendance record.
- Team-oriented, committed to contributing to group success.
Required Qualifications
- High school diploma or GED
- 1 year of customer service experience (retail, call center, hospitality, or similar preferred but not required)
- Strong verbal and written communication skills
- Basic computer proficiency, including familiarity with email, web browsing, and data entry
What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Family Forward Certified
- Great Place to Work Certified
- 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
