What are the responsibilities and job description for the Five9 Manager position at Aeroflow Healthcare?
Five9 Manager– Aeroflow Health
Your Opportunity to Make an Impact
As a Five9 Manager at Aeroflow Health, you will be instrumental in managing, configuring, and optimizing the Five9 cloud communications platform to support superior customer service and operational efficiency. This role is perfect for a detail-oriented professional with technical expertise who thrives in a collaborative environment. As the Five9 Manager, you will ensure that the system is always optimized, efficiently integrated with other tools, and aligned with business needs.
Core Responsibilities:
- System Administration & Optimization: Take ownership of the day-to-day management, configuration, and optimization of the Five9 platform to ensure it functions efficiently and aligns with business needs.
- Platform Support & Troubleshooting: Act as the primary point of contact for troubleshooting issues within the Five9 platform, resolving them in a timely manner to minimize downtime and disruption to operations.
- Integration Management: Lead efforts to integrate the Five9 platform with other internal systems (CRM, ERP, etc.) to streamline processes and improve data flow.
- Data Analysis & Reporting: Regularly analyze performance data from the Five9 platform to ensure operational goals are met, identify areas for improvement, and implement solutions as needed.
- Collaboration with Internal Teams: Work closely with cross-functional teams, including sales, IT, and operations, to ensure that the Five9 platform is serving the company’s broader goals.
- User Training & Support: Provide ongoing support and training to Business Unit leaders, ensuring they are fully equipped to leverage the platform’s capabilities effectively.
Qualifications:
- Five9 Expertise: Solid experience in managing or administering Five9 in a corporate environment, with a focus on troubleshooting and optimization.
- Technical Skills: Proficiency in configuring Five9 systems and troubleshooting issues, including integrations with other business platforms (CRM, ERP, etc.).
- Analytical Ability: Strong skills in using data to evaluate platform performance, identify opportunities for improvement, and implement actionable changes.
- Problem-Solving Skills: A proactive approach to troubleshooting issues, resolving system problems efficiently, and maintaining operational continuity.
- Collaboration Skills: Ability to work cross-functionally with various departments to ensure seamless integration and optimization of the Five9 platform.
- Project Management: Demonstrated ability to manage multiple tasks and projects while adhering to deadlines.
Who You Are:
- Technical and Analytical: You bring both technical expertise in Five9 administration and strong analytical skills to evaluate platform performance and drive improvement.
- Problem-Solver: You enjoy troubleshooting and solving complex issues, ensuring systems run smoothly with minimal disruption.
- Effective Communicator: You can engage with different teams and end users, ensuring they understand the platform’s capabilities and can leverage it effectively.
- Collaborative Team Player: You work well with cross-functional teams and understand the value of aligning the Five9 system with company-wide goals.
- Self-Motivated and Independent: You take ownership of your responsibilities and thrive in a dynamic, fast-paced environment.
Why Join Aeroflow Health?
Make a Real Impact: You will play an important role in improving customer service and operational efficiency across the organization.
Remote Role: Work from your home while staying connected to a fast-growing, mission-driven team.
Competitive Compensation: Includes health, dental, vision, life insurance, 401K match, and more.
Innovative Work Environment: Creativity and collaboration are encouraged with tools and flexibility to succeed.
Work-Life Balance: Enjoy PTO accrual, paid holidays, and additional benefits from day one.
What Aeroflow Offers:
Competitive Pay, Health Plans with FSA or HSA options, Dental, Vision Insurance, Optional Life Insurance, 401K with Company Match, Parental Leave, Paid Holidays, PTO, and more!
Recognized for awards such as the Inc. 5000 Best Place to Work award, Family Forward Certified, and HME Excellence Award.
