Technical Asset Technician

About the Company:

Aerolase is the fastest growing medical laser company (Inc 5000), serving the high growth dermatology and aesthetic laser market. Nestled in the picturesque Hudson Valley in Tarrytown, NY, the location is also ideal for access to New York City and other areas of the Northeast and Mid-Atlantic U.S. The company offers a friendly, team-oriented work environment and competitive compensation including salary, bonus, stock options, 401k, and health/dental/life insurance plans.

About the Team:

• We are a diverse team of friendly, creative hard-working people with a passion for achieving our objectives
• We are creative, hands-on, and innovative with a strong orientation toward high customer satisfaction
• We have created a very team-oriented company culture and believe it is important to have open and effective cross-functional collaboration and communications – and enjoy our work!

Key responsibilities of the Technical Asset Technician include:

1. Asset Tracking and Inventory Management:

o Maintain up-to-date records of all laser assets coming or going from company HQ

o Ensure clean and efficient use of storage areas for materials/products

2. Deployment and Configuration:

o Prepare and configure new hardware (e.g., lasers, lamps, carts, and shrouds) for deployment to customers and employees.

o Install and configure necessary software applications and updates.

o Ensure that all deployed devices meet company standards and security policies.

o Coordinate the shipping of devices in conjunction with logistics specialists.

3. Prepare and Process Customer Technical Orders:

o Organize, pack, label, and prepare products for shipment according to customer orders.

o Ensure that items are securely packaged, accurately labeled, and ready for timely dispatch.

4. Receiving and Processing Returned Assets:

o Receive and inspect returned hardware

o Assess returned devices for damage or necessary repairs.

o Update asset records to reflect returns and process devices for redeployment, storage, or disposal.

5. Collaboration and Communication:

o Work closely with Engineering teams, accounting, and other stakeholders to coordinate asset-related activities.

o Communicate effectively with employees regarding asset issuance, returns, and support processes.

o Participate in developing and improving asset management policies and workflows.

Skills and Qualifications:

• Strong organizational and inventory management skills.

• Familiarity with IT hardware.

• Experience with asset management software and tools.

• Basic troubleshooting abilities.

• Attention to detail and accuracy in record-keeping.

• Good internal communication skills.

Skills and Experience:

• Experience as an IT Asset Technician is a strong plus.

• Minimum 3 years of experience in a manufacturing organization, preferably involving sensitive high-precision instruments and equipment.

• 1-3 years’ experience in material control and management, and/or shipping & receiving.

• Experience with manufacturing within a Quality Management System (preferably medical).

• Well-organized with high attention to detail.

• Strong interpersonal and communication skills.

• Mechanical aptitude and enjoyment of hands-on work.

• Strong analytical and problem-solving skills with the ability to identify and propose solutions.

• Self-motivated and able to work independently or as part of a team.

• Strong work ethic and a commitment to contributing to the company's success.

• Proactive in asking questions and making suggestions for improvement.

• Able to work under pressure due to customer demands.

• Ability to successfully manage multiple projects and daily responsibilities.

• Capable of discerning and appropriately communicating sensitive issues.

• Physically able to walk, stand, bend, reach, stoop/squat, and carry heavy items.

• Comfortable working in various environments, including office, production areas, and mechanical rooms, with exposure to high-voltage equipment and laser light emissions.

Educational Requirements:

• Technical or trade education/training preferred