What are the responsibilities and job description for the Help Desk Technician position at Aeronautical Systems, Inc.?
This role provides first-level technical support for end-user workstations, mobile devices, and associated software to ensure optimal user experience and productivity.
Role and Responsibilities
The Service Desk Technician’s role is to ensure proper computer desktop and portable devices operation so that end users can accomplish business tasks.
- Support end-user desktop computers, laptops, tablets, and mobile devices
- Troubleshoot user software applications and peripherals (printers, scanners, etc.)
- Manage service desk tickets for front office equipment issues
- Maintain end-user systems through updates and security patches
- Install and configure user workstations and authorized software
- Create end-user documentation and deliver basic training
- Escalate complex user equipment issues to senior IT staff
- Track and report patterns in user equipment problems
- Assist the system administrator in software releases and roll-outs.
Qualifications and Education Requirements
- 3 years IT support experience
- CompTIA A certification preferred (or equivalent)
- Proficiency in Microsoft windows OS environments
- Proficiency in Microsoft Office tools
- Basic Knowledge Active Directory and networking
- Experience with some kind of ticketing systems preferred
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication abilities.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
