Help Desk Technician

The Help Desk/IT Tech position is primarily responsible for ensuring all employees’ help desk-related concerns are attended to on a timely basis and assisting with the company’s internal and external IT infrastructure and processes. This position will interface with all departments and all levels of management daily.

Duties & Responsibilities:

• Provide tier 1 and tier 2 support and troubleshooting for end-users, using an internal ticketing system to track work and escalate when appropriate not only for local issues but companywide as directed.
• Provide internal end-user support and training for Windows-based desktops, software, and peripherals.
• Generate and update support documentation.
• Diagnose and resolve basic network support requests, such as connecting an end-user device to an SSID, and checking for a valid IP address or ethernet connectivity.
• Maintains asset tracking and IT inventory.
• Maintain suitable backup hardware inventory.
• User on-boarding and off-boarding.
• Image new and reused PCs and laptops for new employees.
• Basic system administration and monitoring of Windows workstations
• Assist with application, hardware, or system rollouts as needed.
• Assist the Application, Digital, and HR teams as needed.
• Set up and install new and existing hardware as needed. PCs, laptops, Monitors, local and network printers, and scanners.
• On-call rotation shared with the rest of the team as needed
• Work with the other location team members on networking issues. Running new cables and installing network hardware as required.

Qualifications/Experience:

• Associate degree in Computer Science or Information Technology (equivalent experience considered).
• 2-3 years of previous experience in an Information Technology position
• Strong technical skills with PC’s
• Ability to explain technical concepts to non-technical users with approachability and empathy.
• Experience with installing and troubleshooting hardware and software issues.
• Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
• Strong knowledge of Microsoft Office products, Windows 10 Operating Systems.
• Experience and knowledge of email system fundamentals.
• Experience with Wi-Fi technology and standards.
• Excellent communication, time management and organizational skills with strong attention to detail.
• Ability to solve problems and interpret variables in situations where only limited standardization exists.
• Ability to learn and support new applications.
• Self-motivated and able to work without direct supervision or as part of a team.
• A , Net or MCP certifications are a plus.

Travel:

Travel to other locations will be needed from time to time.

Physical Requirements

While performing the duties of this job, frequently will be required to sit; type; use hands to finger, handle, or feel objects, tools, or controls (some repetitive motion); and talk or hear.

Also, occasionally will be required to stand, walk, reach with hands and arms, bend, stoop, kneel, crouch, and lift and/or move up to 40 pounds. Specific vision abilities required by this job include some close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Tools & Equipment:

PC, printer, telephone, copier, and other office equipment.

Environmental Factors:

Normal office, manufacturing, and warehouse environment.

Equal Employment Opportunity Policy:

AeroSafe Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.