What are the responsibilities and job description for the Help Desk Technician position at Entre Computer Services?
Entre Computer Services is hiring a Help Desk Technician in Newark, NY. Qualified candidates may apply to this posting or send your resume to recruiting@entrecs.com
Ideal candidates can expect the following responsibilities and will have some or all of the qualifications listed.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Qualifications
