Inside Sales Customer Service Representative

Inside Sales/Customer Service Representative
Department: Sales

Job Summary:
The Inside Sales/Customer Service Representative will ensure overall customer satisfaction while executing the Company's team goals, strategies, and objectives. This person will be responsible for achieving sales targets, setting customer-specific growth strategies and forming lasting business relationships with customers globally.

Job Duties:

• Respond timely and accurately to customer requests
• Find/develop creative solutions for customers in response to requests for quotes
• Understand customers’ success criteria and links with company's product and service offerings
• Maintain constant communication with customers, providing follow-up on quoted items, invoicing, shipment tracking information and open action items
• Build trusted relationship with key contacts and budgeted customers
• Manage budgeted customer process
• Collaborate with Supply Chain to identify sale opportunities to repair vendors
• Work with Supply Chain team to prevent stock-outs and no-quote scenarios by proactively reviewing inventory repair and/or acquisition
• Targeted outreach & development
• Follow targeted outreach and development process
• Research new customer and acquisition opportunities
• Make proactive sales calls to seek new business relationships
• Work with Marketing Representative to develop creative proactive sales initiatives
• Collaborate on global acquisition process with Acquisition team
• On call 1 week a month for after hours calls/emails/AOG needs

Job Skills/Requirements:

• Ability to establish and maintain cooperative, collaborative, and friendly working relationships with your team members
• Ability to prioritize and complete tasks and assignments as requested by other departments in the time requested
• Great communication skills, both written and verbal. Ability to interact well with customers / suppliers over the phone and in person
• Ability to coordinate and prioritize projects with competing deadlines
• Advanced knowledge of Microsoft Office products, especially Excel and Access
• Capable of multi-tasking – demonstrated ability to move between tasks / priorities
• Highly motivated with a positive attitude
• A high-level attention to detail is required
• A keen focus on continuous improvement
• Must possess leadership skills and qualities
• Travel of 0-10 working days per month should be expected

Educational Requirements/Experience:

• Bachelor’s degree or equivalent experience in business-related field preferred
• 3 years of experience in sales or customer service preferred

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities
• Commission pay

Work Location: In person

Salary : $45,000 - $65,000