What are the responsibilities and job description for the Technical Support Manager position at Aerzen?
Job Type
Full-time
Description
Who we are :
Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including : Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team , and we Empower our team members to be both Inquisitive and Evolutionary .
What we offer :
Aerzen USA Corp. offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program ; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.
What you will do :
The Technical Support Manager leads a team of Product Support Engineers, managing daily operations to support regional sales and service teams. Responsibilities include handling product support queries, processing warranty claims, and managing administrative tasks. This role is key to ensuring customer satisfaction through effective issue resolution and exceptional service. Success requires excellent communication, strong problem-solving skills, a root-cause-focused approach, and the ability to prioritize multiple tasks.
Leadership
- Manage a team of Product Support Engineers providing remote and on-site technical support for regional service teams.
- Ensure timely, effective support to regional teams and maintain high standards of service and professionalism.
- Foster ownership and engagement within the team throughout all processes.
Customer Service
Documentation and Record Keeping
Warranty Claim Processing
needs are met through a structured, trackable process.
Collaborative Coordination
Expediting
Continuous Improvement
Technical Acumen
Safety
Travel
Requirements
Education : Bachelor's Degree (four-year college or technical school) Preferred or >
7 years of relevant experience. Field of Study : Electrical, Mechanical, Software Engineering, or equivalent engineering degree.
Experience : 7 years experience in technical support of rotating equipment.
Computer Skills : Proficient in Windows 10, Microsoft Office Suite, Salesforce, enterprise ERP systems such as Navision / Dynamics / Business Central / SAP, and AutoCad.
Other : Ability to read GA drawings, P&IDs, wiring diagrams, logic diagrams, and other Engineering documents. Strong communication skills - professional speaking and writing styles. Root cause analysis skills - critical thinking ability.
Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran's status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law.
All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
