What are the responsibilities and job description for the Technical Support Manager position at TEKsystems?
*Description*
Provide leadership and mentorship to support staff, developing their technical and customer service skills through training programs and continuous coaching, ensuring a high-performing team.
Oversee planning and staffing for daily operations.
Monitor, measure, and enhance organizational performance by leveraging analytics and data-driven insights to ensure compliance with service level agreements (SLAs) and continuously improve service delivery.
Analyze and report on departmental progress and trends in the desktop computing environment. Make appropriate recommendations to the Deputy CIO based on analysis.
Build and sustain strategic vendor partnerships, ensuring that products and services align with the university's evolving technology needs and support innovation.
Recommend changes to existing and develop new systems and IT services, ensuring alignment with strategic goals.
Develop and document departmental policies to standardize operations and maintain consistency in service delivery.
Review and approve documentation of daily operational procedures including the departmental knowledge base and customer-facing FAQs.
Liaise with IT departments and related service organizations to stay current on policy and procedural changes, ensuring a collaborative approach.
Work with the Deputy CIO on various personnel actions, including hiring, performance appraisals, promotions, transfers, pay increases, and vacation schedules.
Provide third-tier computing support to the campus and extended services as necessary.
Organize and maintain a relationship with the 1st Level Support Technicians, providing procedures and methods to enhance task effectiveness.
Maintain proficiency in the field by staying knowledgeable and up-to-date with emerging computing technologies.
Perform other related duties incidental to the work described herein.
*Additional Skills & Qualifications*
Demonstrate functional knowledge of applicable network technologies.
Demonstrate good interpersonal communication skills, including written and verbal communication. Demonstrate excellent customer service skills.
Demonstrate knowledge of applicable desktop computing technologies, including desktop operating systems.
Demonstrate knowledge of desktop business applications.
*Pay and Benefits*
The pay range for this position is $33.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Oxford,PA.
*Application Deadline*
This position is anticipated to close on Mar 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Provide leadership and mentorship to support staff, developing their technical and customer service skills through training programs and continuous coaching, ensuring a high-performing team.
Oversee planning and staffing for daily operations.
Monitor, measure, and enhance organizational performance by leveraging analytics and data-driven insights to ensure compliance with service level agreements (SLAs) and continuously improve service delivery.
Analyze and report on departmental progress and trends in the desktop computing environment. Make appropriate recommendations to the Deputy CIO based on analysis.
Build and sustain strategic vendor partnerships, ensuring that products and services align with the university's evolving technology needs and support innovation.
Recommend changes to existing and develop new systems and IT services, ensuring alignment with strategic goals.
Develop and document departmental policies to standardize operations and maintain consistency in service delivery.
Review and approve documentation of daily operational procedures including the departmental knowledge base and customer-facing FAQs.
Liaise with IT departments and related service organizations to stay current on policy and procedural changes, ensuring a collaborative approach.
Work with the Deputy CIO on various personnel actions, including hiring, performance appraisals, promotions, transfers, pay increases, and vacation schedules.
Provide third-tier computing support to the campus and extended services as necessary.
Organize and maintain a relationship with the 1st Level Support Technicians, providing procedures and methods to enhance task effectiveness.
Maintain proficiency in the field by staying knowledgeable and up-to-date with emerging computing technologies.
Perform other related duties incidental to the work described herein.
*Additional Skills & Qualifications*
Demonstrate functional knowledge of applicable network technologies.
Demonstrate good interpersonal communication skills, including written and verbal communication. Demonstrate excellent customer service skills.
Demonstrate knowledge of applicable desktop computing technologies, including desktop operating systems.
Demonstrate knowledge of desktop business applications.
*Pay and Benefits*
The pay range for this position is $33.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Oxford,PA.
*Application Deadline*
This position is anticipated to close on Mar 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $33 - $38
