What are the responsibilities and job description for the Aestique Medispa Guest Relations position at Aestique Surgical Center?
Position Summary
At Aestique Medispa, we are dedicated to creating exceptional and memorable experiences for every client in a dynamic and inviting environment. As a Spa team member, you will be at the forefront of delivering outstanding customer service, welcoming clients, and ensuring their needs are met with professionalism and warmth. If you thrive in a fast-paced, client-focused setting and have a passion for hospitality and wellness, we invite you to join our team.
Essential Functions
The following responsibilities are key to the this role and illustrate the primary duties required:
- Client Interaction: Greet all clients with a friendly and professional demeanor, ensuring their experience starts on a positive note.
- Appointment Management: Schedule, confirm, and check in appointments while assisting clients with service selections and booking inquiries.
- Service Guidance: Provide detailed and knowledgeable answers about spa services, procedures, and product offerings.
- Facility Knowledge: Maintain a comprehensive understanding of all Medispa features, services, hours of operation, and promotional offerings.
- Client Support: Assist clients with check-in and check-out processes, address special requests promptly and courteously, and handle any complaints or concerns effectively.
- Operational Support: Ensure workstations are stocked with appropriate supplies and that the spa environment is maintained to the highest standard of cleanliness and organization.
- Team Collaboration: Communicate effectively with team members, management, and service providers to ensure smooth daily operations.
- Client Experience: Monitor client satisfaction and proactively seek opportunities to enhance their visit.
- Other Duties: Perform additional tasks as assigned by management to support spa operations and goals.
Knowledge, Skills, and Abilities Required
- Must be willing to work a flexible schedule.
- Computer knowledge is expected.
- Must be dependable and flexible with schedule changes, cancellations, and additions.
- Must be capable of organizing and scheduling personnel and tasks.
- Must be available to work weekends and evenings.
To excel in this role, candidates must demonstrate the following:
- Communication: Exceptional verbal and written communication skills with fluency in English.
- Interpersonal Skills: Warm, welcoming demeanor and the ability to interact effectively with clients, team members, and management.
- Flexibility: Ability to work a varied schedule, including evenings, weekends.
- Professionalism: Maintain appropriate grooming standards and a polished appearance.
- Education and Experience: High school diploma or equivalent; prior experience in retail, hospitality, customer service or spa settings is preferred.
- Attention to Detail: Strong organizational skills and ability to handle multiple tasks efficiently.
- Problem Solving: Proactively address and resolve client concerns with professionalism and poise.
Why Work for Aestique Medispa?
At Aestique Medispa, we prioritize a supportive and growth-oriented work environment. Joining our team means becoming part of a dynamic group dedicated to wellness and beauty. Our associates enjoy competitive compensation, opportunities for professional development, and access to a range of perks and benefits designed to enhance your career and personal well-being.
Benefits
- Competitive wages and potential for advancement within the organization.
- Paid time off, including vacation, holidays, and personal days.
- Comprehensive medical, dental, and vision insurance.
- Employee discounts on spa services, retail products, and more.
- Supportive team culture with opportunities for ongoing education and training.
Apply Today
If you are passionate about creating extraordinary client experiences and are eager to grow within a supportive and innovative environment, we encourage you to apply. Join Aestique Medispa and contribute to our mission of delivering unparalleled wellness and beauty services to our clients.
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
Work Location: In person
Salary : $17