Exhibitor Services Representative

Job Title: Exhibitor Services Representative (ESR)           

Location: Egg Harbor, NJ or Houston, TX

Team: Exhibitor Services

Reports To: Director of Exhibitor Services

You are a proactive and customer-focused professional who thrives in a fast-paced event environment. With strong problem-solving skills and keen attention to detail, you ensure that exhibitors receive top-tier support throughout their event journey. Your ability to communicate effectively and multitask allows you to manage exhibitor inquiries, logistics, and sales opportunities seamlessly. You take pride in your deep understanding of trade show operations and your ability to anticipate and address exhibitor needs with efficiency and professionalism.

As an Exhibitor Services Representative, you provide outstanding exhibitor support, ensuring smooth operations, optimizing customer satisfaction, and driving sales growth.

Deliver Exceptional Exhibitor Support

• Travel to trade shows and events to set up and manage service desks, providing hands-on assistance to exhibitors and addressing inquiries in real time.
• Respond promptly to exhibitor inquiries via phone and email, offering professional guidance and solutions to enhance their event participation.

Ensure Seamless Order Management

• Maintain accurate financial records for all transactions
• Process exhibitor orders, invoices, and payments accurately and promptly.
• Handle collections and refund requests according to company policy.

Manage Logistics & Operations

• Pack job boxes with necessary materials for events.
• Coordinate labor requirements for exhibitors.
• Provide logistical assistance to exhibitors throughout events.
• Process and bill freight and material handling.
• Assist with ground and overhead rigging operations.
• Create labels and material handling authorizations.
• Process CORT and AFR orders and documentation.

Drive Revenue Growth

• Identify upselling opportunities by understanding exhibitor needs and recommending AEX products and services to maximize their booth impact.
• Maintain comprehensive knowledge of all AEX offerings.
• Conduct booth checks to ensure order accuracy and identify additional sales opportunities.

Champion a Collaborative Environment

• Work closely with sales, operations, and custom exhibits teams to align on event needs and deliver seamless execution.

Stay Industry-Savvy

• Maintain expertise in trade show industry practices, labor jurisdictions, and shipping logistics to provide exhibitors with knowledgeable support.
• Stay informed about event-specific requirements and regulations.

Handle Administrative Responsibilities

• Maintain department metrics and KPIs
• Attend meetings as requested by management
• Maintain a clean and organized workspace
• Perform regular scanning and filing of documents
• Organize and manage paperwork efficiently

Additional Responsibilities

• Perform other duties as assigned

To thrive in this role, you possess the following:

Problem Solving and Critical Thinking

• Knowledge of concepts, principles, and procedures in the live events industry.
• Thoughtful evaluation of alternatives to inform decision-making and drive creative solutions for complex challenges.

Customer-Centric Mindset

• Strong problem-solving abilities to quickly and effectively resolve exhibitor’s concerns.
• A proactive approach to anticipating client needs and ensuring seamless service.

Technical & Industry Expertise

• Previous experience in trade shows, event services, or customer support preferred.
• Strong knowledge of trade show industry practices, including labor jurisdictions and shipping logistics.
• Proficiency in Microsoft Office and order-processing software.

Sales & Communication Skills

• Proficiency in clear and professional communication techniques, including presenting ideas effectively.
• Excellent verbal and written communication skills to engage with exhibitors and internal teams.
• Ability to upsell and cross-sell AEX products and services to exhibitors.

Organizational & Time Management Skills

• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
• Ability to work independently while also contributing to a collaborative team environment.

Work Environment and Schedule

• Work schedule flexibility, including standard 8-hour business days with occasional extended hours and weekends based on event schedules.
• Frequent travel is required to trade show locations.
• Ability to stand for extended periods during events and lift materials up to 25 pounds.
  

We began as a family-owned business at New York's iconic Coliseum, setting a new standard of excellence in general service contracting. Over 34 years, we’ve grown into a national leader while staying true to the values that got us here: humility, personalization, quality, and creativity.

What truly distinguishes us is maintaining intimate client relationships while delivering excellence at scale – a balance many companies lose as they grow. As SpaceScape Engineers™, we go beyond traditional service contracting. We craft immersive environments that tell stories, forge connections, and create lasting impressions, turning ordinary spaces into extraordinary experiences that resonate long after an event ends.

As a member of our team, you will help achieve our mission and vision by embracing these core values:

1.       We are Collectively Unstoppable

Our team is the engine of our growth and success. When making decisions, setting goals, or pushing through challenges, we draw strength from each other. If you want to go fast, go alone - but if you want to go far, go together. Together, we're unstoppable.

2.     We are Growth Minded

Excellence demands continuous growth - standing still means falling behind. We commit to delivering fresh perspectives each day, knowing that meaningful progress requires embracing new challenges that drive ever-better results for our clients.

3.     We are Solution Focused

When challenges arise, we prioritize humility and creative problem-solving. Our team's strength lies in finding constructive solutions and mapping out clear next steps. Success comes from being proactive - when we identify issues, we come prepared with viable solutions to discuss.

4.     We are Proudly Accountable

Quality work reflects our commitment to excellence. We stand behind everything we create and deliver, taking full ownership of both successes and setbacks. When challenges arise, we focus on solutions because true accountability means embracing responsibility to drive positive outcomes.

5.     We are Vested in Client Success

Our clients’ success drives our own, which is why we are deeply invested in their journeys. Through proactive communication, personalized account management, and collaboration across teams, we set shared goals and create focused plans to deliver consistent, quality outcomes.

6.     We are Impact Driven

Smart execution matters more than sheer effort. We measure success through tangible outcomes and real impact, not hours invested. Taking the right actions - even when challenging - delivers more impactful and purposeful results.

AEX is an equal opportunity employer committed to creating an inclusive workplace environment for all qualified candidates.