What are the responsibilities and job description for the Customer Billing Representative -ARS position at AF Group Careers Section?
SUMMARY:
Primarily responsible for supporting the billing needs of agents and policyholders providing accurate and consistent services regarding invoice inquiries and premium transaction activity. Approve changes in accordance with billing rules and procedures in compliance with Accident Fund and/or bureau rules and regulations. Contacts include Service Center staff, Finance Department, Premium Audit Department, Claims Department, agents and policyholders.
|
PRIMARY RESPONSIBILITIES: (Brief bullet points detailing the major duties, not tasks, for this job and the % of time spent on each. Please list them in the order of importance).
|
This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.
EMPLOYMENT QUALIFICATIONS:
EDUCATION REQUIRED: (Brief paragraph detailing the minimum education required, including certifications) Do not state preferred qualifications.
High school diploma or G.E.D. with one (1) year relevant course work (minimum 30 credit hours) in insurance and/or a related field with progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designation(s). Combinations of education and experience may be considered in lieu of a degree.
EXPERIENCE REQUIRED: (Minimum experience required to perform this job) Do not state preferred experience.
Two (2) years’ experience with Accident Fund Insurance Company of America as a Policy Processing Representative.
OR
Four (4) years general office experience including two (2) years of customer service with insurance related experience; specifically, exchanging information over the phone, resolving complaints and answering basic inquiries. A combination of insurance and financial experience may be considered.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: (Brief bullet points detailing the skills, knowledge, and abilities required for this job. SKA’s should tie back to the primary responsibilities required)
- Ability to work effectively in a multi-functional, multi state business unit.
- Knowledge of state specific premium billing rules.
- Ability to accurately interpret and analyze premium billing data.
- Excellent oral and written communication skills.
- Excellent organizational skills and ability to prioritize work.
- Ability to manage multiple priorities and meet established deadlines.
- Knowledge of computers.
- Basic knowledge of word processing.
- Basic knowledge of spreadsheet software.
- Strong analytical and problem-solving skills.
- Knowledge of multi-line telephone system.
- Ability to process transactions on core processing systems.
- Ability to enter alpha/numeric data accurately.
- Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.
- Excellent math skills with the ability to use a ten-key adding machine.
ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED: (Briefly detail the preferred education, experience, skills, knowledge and/or abilities desired to perform this job, including certifications). These are in addition to the required qualifications - Do not state required qualifications.
- Knowledge of bookkeeping and financial institution/EFT procedures.
- Successful completion of business writing course.
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.
REQUIRED TESTING: (For HR use only)
Reading Comprehension, Intermediate Windows, Basic Word and Basic Excel. Alpha Numeric, Proofreading, Math and 10-key
