Resource Coordinator

About AFB Floors: We are a leading provider of flooring products to multifamily and commercial owners, managers, and developers. It is our belief that the best way to deliver exceptional service and value to our clients is to take great care of our team. As such, we have established our culture on our Core Focus and Core Values.

Core Focus (Purpose):

Creating beautiful interiors for rental properties.

Core Values:

• Determined – Exhibit a tenacious work ethic, a distaste for failure, and intense desire to achieve success with a personal stake in the company’s performance.
• Accountable – Embrace our collective commitments to each other, recognizing each contribution builds reliability and trustworthiness.
• Evolving – Question the status quo, elevate our standards, welcome challenges, and be proud of what we’re building.
• Urgent – Recognize that success depends not only on strategic planning but also on swift and effective execution.

Basic Functions: The Resource Coordinator aids with a variety of basic human resource related, IT and Executive support duties. This role is pivotal in providing a seamless experience for new hires, ensuring smooth offboarding processes, managing workspace IT set-up, and troubleshooting technical issues. The ideal candidate will have a passion for supporting employees, a strong understanding of IT fundamentals, and a flexible approach to handling various tasks and responsibilities including support to executive leadership within the organization.

Specific Duties and Responsibilities (including but not limited to):

1. Employee Onboarding
   • Coordinate and facilitate onboarding processes for new hires, ensuring proper orientations, and ensuring they have the necessary tools, resources, and information for a smooth transition into their roles.
   • Set up accounts, permissions, and equipment for new employees, including email, software applications, and hardware devices.
   • Develop and maintain onboarding checklists and documentation to streamline and enhance the onboarding experience.
   • Prepare new employee files.
     1. Oversee completion and filing of Forms W4 and I-9, verifying I-9 documentation, and maintaining onboard files

1. Employee Offboarding
   • Manage offboarding tasks, including deactivating accounts, collecting company assets, and securing data in line with company policies.
   • Conduct exit procedures to ensure compliance with IT security protocols and assist in knowledge transfer if necessary.
2. Workspace IT Setup and Troubleshooting
   • Set up and configure workspaces for employees, ensuring all necessary hardware (computers, monitors, docking stations) and software are operational.
   • Provide ongoing technical support and troubleshooting for employees, addressing issues related to hardware, software, network connectivity, and access.
   • Collaborate with external IT vendors when necessary to resolve issues beyond internal capabilities.
3. General Support and Additional Duties
   • Respond to ad-hoc support requests from employees regarding IT and workspace setup.
   • Assist in managing IT inventory, tracking company assets, and coordinating repairs or replacements as needed.
   • Assist with the preparation of the performance review process.
   • Assist with recruitment and interview process.
   • Take on additional tasks as assigned to support the operational or executive needs of the company.

Required Skills/Abilities

• Familiarity with IT hardware and software setup, user account management, and common troubleshooting techniques.
• Ability to anticipate needs, troubleshoot independently, and find efficient solutions.
• Ability to handle sensitive data with confidentiality and a high level of discretion.
• Strong organizational and communication skills; ability to manage multiple priorities effectively.
• Friendly and approachable with a customer-service mindset.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work autonomously and efficiently.
• Proficient with Microsoft Office Suite or related software.
• In-depth understanding of sourcing tools, like resume databases and online communities.
• Familiarity with social media recruiting.

 Education and Experience

Minimum of 1-2 years in an IT support, employee relations, or similar role.

Salary : $24 - $28