Medical Front Office Assistant

Job Overview
Join our dynamic team at AFC Urgent Care, where we are committed to providing exceptional patient care in a fast-paced and supportive environment. We are seeking a personable and detail-oriented Medical Office Assistant to join our healthcare team. In this role, you will manage the day-to day administrative tasks and provide excellent customer service. The ideal candidate will have experience in medical office settings who is comfortable multitasking and handling patient interactions efficiently.

Duties

• Greet patients and visitors in a friendly and professional manner ensuring an outstanding first impression.
• Handle incoming calls, promptly and professionally, addressing inquiries, and direct calls to appropriate personnel as needed.
• Maintain accurate medical records by documenting patient information and updating files as necessary, while maintaining confidentiality standards.
• Assist with insurance verification and medical collection processes.
• Collect and process copays, deductibles and outstanding balances.
• Support clinical staff by preparing patient charts and ensuring all necessary documentation is available prior to appointments.
• Coordinate communication between patients, healthcare providers, and administrative staff to facilitate efficient care delivery.

Requirements

• High school diploma or equivalent; additional certification in medical office administration is a plus.
• Previous experience as a Medical Office Assistant or in a similar administrative role within a clinic setting is preferred.
• Understanding of insurance plans and packages (HMO, PPO, Medicare Supplements)
• Familiarity with medical records management and documentation practices.
• Proficient in using computer systems for data entry; experience with EMR/EHR is highly desirable.
• Strong organizational skills with attention to detail to manage multiple tasks effectively.
• Excellent communication skills, both verbal and written, to interact professionally with patients and staff.
• Ability to work collaboratively in a team-oriented environment while maintaining confidentiality of sensitive information.

Preferred Qualifications:

• Bilingual in Spanish.
• Medical billing experience.
• Familiarity with Urgent Care or Outpatient settings.

We celebrate diversity and are committed to created and inclusive environment for all employees. If you are passionate about providing excellent patient care through effective administrative support, we encourage you to apply for this rewarding opportunity as a Medical Office Assistant.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 36.00 – 40.00 per week

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Urgent Care

Schedule:

• 12 hour shift
• Holidays
• Weekends as needed

Experience:

• Customer service: 3 years (Preferred)
• Medical billing: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Pennsville, NJ 08070 (Required)

Ability to Relocate:

• Pennsville, NJ 08070: Relocate before starting work (Required)

Work Location: In person

Salary : $18