What are the responsibilities and job description for the Receptionist position at AFC URGENT CARE?
Company Overview:
Modern Pain Consultants is a reputable interventional pain practice dedicated to providing comprehensive and compassionate care to patients suffering from chronic pain. We are seeking a friendly and organized Receptionist to join our team and serve as the first point of contact for our patients. As a Receptionist in our interventional pain practice, you will play a vital role in creating a positive and welcoming environment, managing administrative tasks, and facilitating efficient patient flow.
Job Overview:
The Receptionist is responsible for the front desk operations, ensuring smooth patient check-ins and check-outs, and providing excellent customer service to our patients. This role requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting. The Receptionist will be an integral part of our team, contributing to the overall success of our interventional pain practice.
Key Responsibilities:
- Patient Reception and Check-in:
- Warmly welcome patients and visitors, ensuring a friendly and professional atmosphere.
- Verify patient information, including personal and insurance details, and update electronic medical records as necessary.
- Schedule patient appointments, consultations, and follow-up visits using the practice's scheduling software.
- Collect patient co-pays, deductibles, and outstanding balances, and process payments accurately.
- Answer phone calls, address inquiries, and provide information to patients regarding appointments, services, and general practice policies.
- Appointment Coordination:
- Coordinate with medical providers and staff to schedule appointments, procedures, and consultations, optimizing patient flow and minimizing wait times.
- Remind patients of upcoming appointments via phone, email, or SMS, ensuring high attendance rates.
- Collaborate with the clinical team to manage the scheduling of urgent or emergent patient cases.
- Administrative Support:
- Maintain patient records, ensuring accuracy, completeness, and compliance with privacy regulations.
- Assist in obtaining and organizing patient medical records, test results, and referral documentation.
- Manage incoming and outgoing correspondence, including faxes, emails, and mail.
- Assist with insurance verification, pre-authorization processes, and claims-related tasks as required.
- Maintain inventory of office and clinic supplies, restocking as needed.
- Patient Relations:
- Provide exceptional customer service to patients, addressing inquiries, concerns, and requests promptly and professionally.
- Direct patients to the appropriate departments or personnel within the practice.
- Maintain a welcoming and clean reception area, ensuring a comfortable and organized environment for patients.
- Display empathy, patience, and sensitivity when dealing with patients experiencing pain or distress.
- Team Collaboration:
- Collaborate closely with the clinical and administrative teams to ensure effective coordination and communication.
- Participate in staff meetings, sharing updates, observations, and suggestions for improving front desk operations and patient experiences.
- Support colleagues with administrative tasks and provide backup coverage when needed.
Qualifications and Requirements:
- High school diploma or equivalent; additional education or training in healthcare administration is a plus.
- Proven experience as a Receptionist or in a similar customer service role, preferably in a medical or healthcare setting.
- Familiarity with medical terminology, procedures, and insurance verification processes is desirable.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Proficiency in using electronic health records (EHR) and scheduling software.
- Strong organizational skills and the ability to multitask effectively.
- Attention to detail and accuracy in managing patient information and administrative tasks.
- Ability to handle stressful situations with composure and maintain confidentiality.
- Knowledge of HIPAA regulations and patient privacy practices.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
Join our dedicated team of professionals and contribute to improving the lives of patients suffering from chronic pain.
