What are the responsibilities and job description for the Community Relations Director position at Affiliated LTSS?
Company Mission: To make the traditional nursing home irrelevant.
Overview: The objective of the Community Relations Director is to lead the admissions process to ensure that all active referrals are effectively communicated, coordinated and completed in a prompt and professional manner. Generate referrals and promote growth in both shared housing and traditional home care. When necessary, intervene in the admissions process to expedite referrals and admissions.
Professional Responsibilities:
1. Effectively lead the admissions process while being a forward-thinking leader that invests in the development of your admissions team (i.e. admissions coordinators.)
2. Establish, nurture and maintain constructive professional relationships with all referral sources.
3. Continuously search for opportunities to expand home care and shared housing through targeted marketing calls and visits to referral sources; formal and informal marketing efforts in key areas and forums within the community; and consistent communications with service coordination entities.
4. Maintain a positive, stable approach to all work and communications. Ensure all communications both written and oral are respectful and professional regardless of who it is with.
5. Quickly become involved, both directly & indirectly, in the admissions process any time that consumers face obstacles that delay admissions.
6. Maintain a robust funnel to ensure that sufficient referrals are aligned with projected need and/or growth. Also, maintain an up-to-date and accurate marketing/sales spreadsheet in order to facilitate referral and admission discussions.
7. Actively lead routine admissions/reporting meetings to provide updates, set target dates for admissions and any other relevant information that should be communicated.
8. Maintain an accurate, detailed and up-to-date admissions spreadsheet, making updates as circumstances change with referrals on a daily basis. Identify trends and areas for improvements, while productively and collaboratively work with the CEO and the Operations team to implement agreed to changes.
9. Serve as a solution driven advocate for consumers and drive efficiency throughout the admissions process. Partner consistently with the operations team to ensure effective communication within internal departments.
10. Partner closely with the CEO & VP of Community Health Choices to strengthen relationships with Managed Care Organizations, ensuring we are the provider of choice.
Position Competencies:
- : Closely monitors all aspects of projects/assignments to ensure 100% accuracy. Does not allow important details to slip through the cracks or derail a project. Quickly identifies and corrects errors, omissions, etc. on documents/reports to deliver an accurate and complete final product.
- : Demonstrates exceptional time management and organizational skills enabling production of significant output with minimal wasted effort. Demonstrates an understanding for urgency with tasks identified as high priority.
- : Sees all tasks through to completion and by deadline; Lives up to verbal and written agreements, regardless of personal cost. Able to produce significant output with minimal wasted effort.
- : Demonstrates excellent communication and interpersonal skills when interacting with both internal and external customers. Is clear and articulate in presenting ideas, responding to inquiries and implementing projects.
- : Maintains calm, stable performance when under heavy pressure or stress. Shows respect and consideration to others in all situations. Represents the organization in a mature, ethical, and responsible manner at all times.
- : Demonstrates ability to coach people in their current roles to improve performance and prepare them for future roles. Models competence, responsibility, compassion and professionalism.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Marketing: 1 year (Preferred)
- Sales: 1 year (Preferred)
- Leadership: 3 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Ashtabula, OH: Relocate before starting work (Required)
Willingness to travel:
- 75% (Required)
Work Location: On the road
Salary : $80,000 - $90,000
