What are the responsibilities and job description for the Telephone Operator position at Affiliated Oncologists?
Overview
Join Affiliated Oncologists as a Telephone Operator!
AO specializes in treating a variety of cancers including lymphoma lung, breast, prostate, gynecologic, colorectal and head and neck cancers. Our physicians and staff are multi-disciplinary team of highly experienced caregivers focused on helping patients and their families receive the best care and support possible.
SCOPE: Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.Â
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.
Applicants will be hired into the title appropriate to their credentials and years of experience.
Join Affiliated Oncologists as a Telephone Operator!
AO specializes in treating a variety of cancers including lymphoma lung, breast, prostate, gynecologic, colorectal and head and neck cancers. Our physicians and staff are multi-disciplinary team of highly experienced caregivers focused on helping patients and their families receive the best care and support possible.
SCOPE: Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.Â
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
- Takes and relays messages in an accurate and timely manner.
- Responds to emergency and urgent calls from patients in a timely manner.
- Directs callers immediately to clinical staff as necessary.
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. - Provides a pleasant and helpful phone contact for callers.
- Responsible for opening and closing the switchboard.
- Responsible for the in-house paging system.
- Performs clerical duties as assigned to maintain workflow in the department.Â
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent required.
- Position is entry level and requires 0-3 years experience, preferably in a medical setting.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.
Applicants will be hired into the title appropriate to their credentials and years of experience.
