TELEPHONE OPERATOR

Job Title: Telephone Operator

Department: Communications

Shift: 7 :00 AM - 3:00 PM

Collective Bargaining Unit: AFSCME 1111

Job Summary

Under supervision, answers incoming calls from the general public and hospital users. Directs and transfers callers request to various departments throughout the hospital. Provides general information to the public and to hospital station users.

Typical Duties

• Answers attendant console.
• Responds rapidly to emergency calls such as fire, cardiac arrests, disasters, bomb threats, paging and telephone outages.
• Answers Operator Information Line and pages hospital personnel as directed.
• Tests the Code Blue pager systems daily.
• Supports hospital staff and personnel on call for various services.
• Collects and exchanges expired batteries and non-functional pager.
• Utilizes the Cardiac Arrest and Public address systems.
• Places long distance calls at the request of hospital personnel upon receiving authorization from Operators Supervisor or On Duty Administrator.
• Uses and maintains an electronic Hospital Directory.

Minimum Qualifications

• High School Diploma or GED
• One (1) year experience as an Operator for a major medical facility

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of hospital directory, manuals, consoles, computers, and telephone equipment
• Demonstrates good verbal and written communication skills to work with all levels of individuals internally and externally Demonstrate good phone etiquette skills with timely response times
• Strong customer service and empathy skills
• Demonstrate attention to detail, accuracy, and precision
• Ability to prioritize, plan, and organize tasks
• Ability to maintain a professional demeanor and composure when challenged
• Ability to work flexible hours, including night and weekends

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.

• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"

• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).

  Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.

• A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY GOVERNMENT IS AN EQUAL OPPORTUNITY EMPLOYER

Salary : $21