Demo

Lead Referral Coordinator

Affinia Healthcare
St Louis, MO Full Time
POSTED ON 4/25/2025
AVAILABLE BEFORE 5/24/2025
POSITION SUMMARY: Responsible for the oversight, coordination, and monitoring of all referral activities as performed by referral coordinators, and clinical staff. Routinely measures and analyzes quality indicators for quality improvement. Performs auditing, reporting, and required training to ensure the efficient processing of all specialty referrals. Ensures the timely completion of administrative functions associated with referral activities at all Affinia sites.

Education

POSITION QUALIFICATION REQUIREMENTS

  • High School graduate or equivalent required with associate or bachelor's degree.
  • Training or certification in Microsoft (Excel, PowerPoint, and Word).
  • Graduate of a certified Medical Assistant program preferred.

Experience: Minimum of three (3) years' experience in a medical office, ambulatory care, or similar setting performing referral management duties. Strongly preferred minimum of 2 years supervisory experience. Experience with electronic medical records is required.

Skills and Abilities which may be representative but not all inclusive of those commonly associated with this position:

  • Experience with an EMR; Intermediate proficiency level with Outlook, Word and Excel
  • Exceptional Customer Service and effective skills in resolving issues.
  • Excellent team building skills and ability to work collaboratively with internal departments and external organizations.
  • Ability to maintain a professional disposition and demeanor at all times.
  • Highly organized and detailed orientated.
  • Effective time management skills
  • Excellent problem-solving skills.
  • Ability to analyze data, identify trends, propose and implement solutions.
  • Excellent verbal communication skills along with strong writing skills
  • Possesses high job accuracy, efficiency, and dependability.
  • Results and goal-oriented with a philosophy for quality improvement.
  • Knowledge of HIPAA regulations.

Transportation Requirement: Must possess a valid driver's license and automobile with insurance coverage as required by the State of Missouri.

License(s)/Certification(s) Required

  • Microsoft Certification
  • CPR Certification

Essential Functions

FUNCTIONS OF THE JOB

  • Demonstrates excellent skills in processing referrals in a timely and accurate manner.
  • Demonstrates a high level of accuracy in documentation of referral processing in EHR to include communication with specialty referral sites, authorization, communication with clinical staff and patients, and progress towards completion of referral.
  • Assists in the development of new protocols to ensure timely follow up, completion of referrals, and achievement of goals and objectives in regard to referrals.
  • Provides training of referral coordinators and liaison, and ensuring yearly competency standards are met.
  • Monitors all referral activities to include timeliness in the completion of referral by clinical staff, referral coordinators, and referral liaison.
  • Responsible for improving communication and collaboration among the referral coordinators and with other departments.
  • Assigns referral coordinators and liaison specific referral assignments and provides coverage for scheduled and unscheduled coordinators absences.
  • Oversees the daily activities of the referral coordinators, providing direct supervision and guidance.
  • Provides input and assistance of annual evaluations for referral coordinators, as directed.
  • Prepares monthly, quarterly, yearly reports related to number of referrals ordered, scheduled appointments for referrals, and completion of referrals.
  • Responsible for audits, reports, and analyses of data for Providers, Assistant Vice President of Health Center Operations and others as requested.
  • Responsible for identifying and resolving any barriers to timely referral processing and reporting any concerns to Assistant Vice President of Health Center of Operations for timely interventions.
  • Coordination and facilitation of monthly referral meetings.
  • Provide educational training to Affinia Healthcare clinical team as needed for accurate and timely processing of referrals.
  • Performs regular audits of records to maintain high quality services, meet regulatory standards, and ensure quality improvement is ongoing and continuous.
  • Perform other duties as assigned.

Marginal Functions

  • Attends organizational meetings as required.
  • Assists providers in completing all medical documentation needed to provide referral services to patients.
  • Trains other medical staff and presents information to various audiences.
  • Participates in internal or external workgroups/committees, as assigned.

Supervises: Referral Coordinators

NOTE: SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT

NOTE: ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES

AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Lead Referral Coordinator?

Sign up to receive alerts about other jobs on the Lead Referral Coordinator career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$74,062 - $95,293
Income Estimation: 
$111,858 - $155,666
Income Estimation: 
$55,153 - $70,123
Income Estimation: 
$74,062 - $95,293
Income Estimation: 
$37,598 - $46,086
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$39,690 - $49,584
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Affinia Healthcare

Affinia Healthcare
Hired Organization Address St. Louis, MO Full Time
Affinia Healthcare is a community health center providing medical, dental, pharmacy, and other health services to the ci...
Affinia Healthcare
Hired Organization Address St. Louis, MO Full Time
POSITION SUMMARY: Perform the duties in Urgent Care required to provide support for providers in all aspects of patient ...
Affinia Healthcare
Hired Organization Address St. Louis, MO Full Time
POSITION SUMMARY: Under the general supervision of the Refugee Program Manager. The Refugee Coordinator provides care co...
Affinia Healthcare
Hired Organization Address St. Louis, MO Full Time
POSITION SUMMARY : Performs routine and specialized assignments and demonstrates proficiency and understanding of the pr...

Not the job you're looking for? Here are some other Lead Referral Coordinator jobs in the St Louis, MO area that may be a better fit.

Lead Referral Coordinator - FHARPS

Columbia River Mental Health Services, Vancouver, WA

Lead Referral Coordinator

Hackensack Meridian Pascack Valley Medical Center, Westwood, NJ

AI Assistant is available now!

Feel free to start your new journey!