Benefits :
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
Are you passionate about the automotive industry and committed to providing exceptional customer service? Join our team as a Service Advisor Assistant at Affinity Automotive Services, located in Wichita, KS. We are seeking a motivated individual to support our service advisor team and contribute to our mission of helping people solve problems and be happier.
Responsibilities :
1. Customer Interaction : Assist in greeting customers, understanding their automotive service needs, and providing friendly assistance.
2. Appointment Scheduling : Manage service appointments, ensuring efficient scheduling and optimal use of service bays.
3. Communication : Work closely with service advisors to communicate service recommendations and updates to customers in a clear and professional manner via, phone, text and email.
4. Documentation : Maintain accurate records of customer interactions, service appointments, and vehicle information.
5. Follow-Up : Conduct follow-up calls to ensure customer satisfaction and address any additional concerns or questions.
6. Administrative Support : Provide general administrative support to the service advisor team, including data entry, filing checking in and distributing new and return parts.
7. Multitasking : Juggle various tasks efficiently, including handling phone calls, addressing customer inquiries, and managing administrative duties simultaneously
Qualifications :
Previous experience in customer service or a related field is preferred.Strong communication and interpersonal skills.Detail-oriented with excellent organizational abilities.Basic knowledge of automotive terminology is a plus.Ability to work in a fast-paced environment.Benefits :
Competitive wageHealth and Dental insurance with employee contributionEmployee discounts on automotive servicesOpportunities for career growth and advancementIf you are a motivated individual who enjoys helping others and has a passion for the automotive industry, we invite you to apply.
Join us in making a difference and raising the automotive service industry standards.
Compensation : $26,000.00 - $38,000.00 per year
Perks Of Being Part Of Our Team
Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement5 day work week so you are home every weekendPaid Training - ASE Certifications and monthly trainingPaid Holidays (6 / year) - New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and ChristmasUp-to-date technology and equipment - New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needsWorking with professionals that want to better themselves and grow with the companyCustomized incentives, performance pay packages - We realize not everyone has the same needsGrowth personally and professionally- goals annually reviewed and celebratedTool insurance - You have an investment of tools, they should be covered in the event of a catastrophic situationA team that appreciates what you do and who you are. Not just a number, truly appreciated and a part of a familyPlenty of work to make the money you want to make, on all makes and models 2000 and newerEvery day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over : Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a change
Our Rules Of Engagement
Family - We will treat each other with respect at all timesCaring - We are going to care for our Customers and each other. We will do life together and support each other. Lift others up around you when neededAppearance - We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniformIntegrity - Do what's right even when no one else knowsQuality - Job done right, on time, the 1st timeResponsible - Take responsibility for your actions. Let's replace blame, excuses, and denial with accountability, responsibility, and commitmentOptimistic - Spread optimism and enthusiasm to allReliable - Always follow through on your commitments and promisesAttention to Detail - Everything is importantTeam - Think about what is best for your teamGrowth - Grow your knowledge and ability daily as well as others around youTeach - Ability to show others what needs to be done and lead by exampleCleanliness - Maintain a clean atmosphere / environment and work areaAssertive - Be willing to take risksRespect - For Customers, Team members, vehicles, tools, and equipmentFun - Make everyone's time enjoyable while staying focused on the job at hand and never at the expense of someone else
Salary : $26,000 - $38,000
