What are the responsibilities and job description for the SENIOR IT SUPPORT ENGINEER position at Affinity Search?
Job description : Senior IT Support Engineer.
Leading IT services and software company, a global resources and
activities management software.
The company has headquarters in France with offices in the United States
as well as partners in other parts of the world.
With over 130,000 users from 5,000 customer organizations since its
launch. The solution is designed to take the pain out of operations
management, with a focus on resource availability and allocation,
scheduling, forecasting, and project tracking.
In order to support our growth in the US market, we are looking to hire
a Senior IT Support Engineer.
Essential Duties & Responsibilities :
Responsible for customer support in their ongoing usage of the
software via phone, e-mail, and our ticketing system.
Receives and manages customer support requests, including
installation, deployment, upgrade, software errors, functional queries,
and configuration updates.
Works on resolving the request from the time it is reported until it
is fixed.
Tracks the requests from creation to closure in our ticketing system.
Ensures an efficient escalation of the requests to the relevant team
whenever needed (infrastructure engineers, product development) and
communicates regular updates to the customer throughout the resolution
process.
Helps to maintain support tools up to date, such as product and
support documentation.
Desired Skills & Qualifications :
Outstanding written and verbal communication skills
Ability to interact with any level within an organization, from end
users to IT managers and C-level
Strong interpersonal skills and professional demeanor
Bachelor in computer science 2 years of experience, preferably in
software support
Fully proficient in MS Excel and word processing tools
Analytical skill set, problem-solving oriented
Ability to work independently or within a team
Knowledge of IT architectures (Network, Client Server Applications,
WEB)
Knowledge of database management systems (MySQL, SQL Server, Oracle,
PostGreSQL)
Knowledge of operating systems (Windows, UNIX)
Can use support tools such as ticketing, bug tracking, screen sharing,
and remote control tools
Nice-to-Have
Languages : French, Spanish
Benefits : 401(k) matching
Health insurance
Dental insurance
Vision insurance
HSA & FSA
Paid time off
Tuition reimbursement
Compensation package :
Salary : $60,000.00 - $75,000.00 per year
Quarterly bonus
Job Type : Full-time
Work Location : Hybrid remote in Hoboken, NJ 07030 Qualifications : Desired Skills & Qualifications :
Outstanding written and verbal communication skills
Ability to interact with any level within an organization, from end
users to IT managers and C-level
Strong interpersonal skills and professional demeanor
Bachelor in computer science 2 years of experience, preferably in
software support
Fully proficient in MS Excel and word processing tools
Analytical skill set, problem-solving oriented
Ability to work independently or within a team
Knowledge of IT architectures (Network, Client Server Applications,
WEB)
Knowledge of database management systems (MySQL, SQL Server, Oracle,
PostGreSQL)
Knowledge of operating systems (Windows, UNIX)
Can use support tools such as ticketing, bug tracking, screen sharing,
and remote control tools
Nice-to-Have
Languages : French, Spanish
Why is This a Great Opportunity : Great place to work, growing comapny
Salary : $60,000 - $75,000
