What are the responsibilities and job description for the Senior IT Support Engineer position at NPA WorldWide?
Job description : Senior IT Support Engineer.Leading IT services and software company, a global resources andactivities management software.The company has headquarters in France with offices in the United Statesas well as partners in other parts of the world.With over 130,000 users from 5,000 customer organizations since itslaunch. The solution is designed to take the pain out of operationsmanagement, with a focus on resource availability and allocation,scheduling, forecasting, and project tracking.In order to support our growth in the US market, we are looking to hirea Senior IT Support Engineer.Essential Duties & Responsibilities : Responsible for customer support in their ongoing usage of thesoftware via phone, e-mail, and our ticketing system. Receives and manages customer support requests, includinginstallation, deployment, upgrade, software errors, functional queries,and configuration updates. Works on resolving the request from the time it is reported until itis fixed. Tracks the requests from creation to closure in our ticketing system. Ensures an efficient escalation of the requests to the relevant teamwhenever needed (infrastructure engineers, product development) andcommunicates regular updates to the customer throughout the resolutionprocess. Helps to maintain support tools up to date, such as product andsupport documentation.Desired Skills & Qualifications : Outstanding written and verbal communication skills Ability to interact with any level within an organization, from endusers to IT managers and C-level Strong interpersonal skills and professional demeanor Bachelor in computer science 2 years of experience, preferably insoftware support Fully proficient in MS Excel and word processing tools Analytical skill set, problem-solving oriented Ability to work independently or within a team Knowledge of IT architectures (Network, Client Server Applications,WEB) Knowledge of database management systems (MySQL, SQL Server, Oracle,PostGreSQL) Knowledge of operating systems (Windows, UNIX) Can use support tools such as ticketing, bug tracking, screen sharing,and remote control toolsNice-to-Have Languages : French, SpanishBenefits : 401(k) matching Health insurance Dental insurance Vision insurance HSA & FSA Paid time off Tuition reimbursementCompensation package : Salary : $60,000.00 - $75,000.00 per year Quarterly bonusJob Type : Full-timeWork Location : Hybrid remote in Hoboken, NJ 07030 Qualifications : Desired Skills & Qualifications : Outstanding written and verbal communication skills Ability to interact with any level within an organization, from endusers to IT managers and C-level Strong interpersonal skills and professional demeanor Bachelor in computer science 2 years of experience, preferably insoftware support Fully proficient in MS Excel and word processing tools Analytical skill set, problem-solving oriented Ability to work independently or within a team Knowledge of IT architectures (Network, Client Server Applications,WEB) Knowledge of database management systems (MySQL, SQL Server, Oracle,PostGreSQL) Knowledge of operating systems (Windows, UNIX) Can use support tools such as ticketing, bug tracking, screen sharing,and remote control toolsNice-to-Have Languages : French, Spanish Why is This a Great Opportunity : Great place to work , growing comapny
Salary : $60,000 - $75,000
