Medical Receptionist/Front Desk

JOB SUMMARY:

Responsible for greeting patients in a friendly manner, answering phones, creating and updating patient demographics and insurance information in the computer system, verification of health insurance benefits, explaining payment policies and billing/collections processes, generating visit encounters, accepting, posting and balancing cash drawer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following;

• Greet, register, instruct, discharge and provide general assistance to patients.
• Obtain demographic and financial information and enter into computer system/electronic medical record
• Verify insurance eligibility and relevant information on payment policies and billing/collection processes.
• Verify and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility when applicable.
• Maintain and balance cash drawer.
• Maintain electronic medical record, scan and title documents appropriately.
• Confirm electronic medical record is complete, patient understands physician instructions and financial responsibility is settled prior to patient leaving the center.
• Answer telephone and take messages to forward to the appropriate staff/provider.
• Help maintain patient flow within the center.
• Maintain a clean, orderly waiting room including reading material.
• Demonstrate ongoing competency and proficiency in job requirements.
• Attend staff meetings.
• Perform clerical tasks as required.
• Maintain strictest confidentiality.
• Other duties as assigned

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

Education and/or Experience: High school diploma or general education degree (GED), Two years previous medical, office experience preferred, Customer Service/Training preferred, Knowledge of medical terminology and basic office procedures

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos, Ability to write simple correspondence

Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's, Ability to perform these operations using units of American money

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to work independently and with the public in a high-pressure environment. Ability to multi-task and prioritize workload. Ability to listen, understand and problem solve if complaints are brought to your attention.

Pay: From $15.00 per hour

Schedule:

• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

Work Location: In person

Salary : $15