What are the responsibilities and job description for the Manager, Technical Account Management position at Affirm?
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As an Enterprise Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants' existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm's offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm's Product, Operations, Customer Success and Merchant Help teams.
What You'll Do
- You will be the primary technical lead over a set of enterprise merchants within a vertical or like category; you will be responsible for building the trust of your technical counterparts while also fostering long term relationships with all merchant partners
- Project Manage and provide world class technical guidance and solutions for new merchants' integrations and post launch expansion initiatives; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
- Work closely with Commercial team counterpart(s) on establishing overall account strategy based on business goals and opportunities
- Consistently demonstrate your technical expertise and knowledge of Affirm's product suite to increase scope and product adoption from initial launch through scale
- Identify product gaps and / or optimizations to our existing solutions; conduct initial requirements gathering with merchants and provide timely feedback to our product and engineering teams
- Quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner
What We Look For
Pay Grade - N
Equity Grade - 8
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year : $190,000 - $240,000
USA base pay range (all other U.S. states) per year : $169,000 - $219,000
LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include :
We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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Salary : $169,000 - $219,000
