Senior Client Manager

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all! We promise to do what's right, always.

Position Summary:

The Senior Client Manager is responsible for developing and managing relationships with clients, consultants, brokers, and partners. This role involves developing and implementing strategies to maintain and enhance client satisfaction, including collaborating with internal departments to meet client needs. The Senior Client Manager serves as the primary point of contact for clients, addressing inquiries, resolving issues, and identifying opportunities for growth. They analyze client feedback to drive continuous improvement and maintain strong relationships built on trust and transparency.

What you will do:

• Client Management:
• Develop and maintain strong relationships with key clients
• Maintain regular contacts with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations
• Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client
• Lead and facilitate all client meetings, including quarterly and annual business reviews
• Gather all client requirements for annual open enrollment process, including benefit changes and customized requirements
• Participate in client webinars, training, and other forums to educate. Travel to client open enrollment or benefit fairs may be required
• Collaborate with operations and vendor partners to ensure all requirements and deliverables are and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations
• Provide ongoing support which may include but not limited to, interpreting plan design, research and resolving phone, written and electronic inquiries, resolving claims, benefit and enrollment issues
• Establish and develop relationships with key client decision-makers, understand their healthcare strategy and goals, and determine how AffirmedRx can best help them achieve their desired results
• Manage and execute on client contractual requirements
• Ensure client retention including execution of contract renewals
• Communicate drug information to clients and respond to plan-specific clinical inquiries; support resolution of member-specific inquiries
• Performance Monitoring
• Maintain an understanding of industry trends and provides clients with insights and recommendations
• Meet with clients to discuss trends, review relevant pharmacy data, and provide recommendations with supportive rationale for strategies
• Lead client discussions on clinical trends, review relevant pharmacy data, and provide recommendations with supportive rationale for clinical and plan management strategies
• Lead development of client relationship strategy plans
• Monitor key performance indicators and facilitate timely interventions
• Analyze and evaluate pharmacy benefit reporting and create ad-hoc reports as requested
• Collaboration
• Partner with client team members and internal support teams to provide best-in-class member and client service
• Support implementation of new clients, plans, plan changes, and other plan set-up requirements. This may include gathering plan requirements, building/coding plans, conducting peer review quality control, review of testing and claims output
• Partner with Implementation team during new client onboarding to ensure a seamless transition from implementation to client management
• Identify and contribute to process improvement efforts within the team
• Provide guidance on internal and external collaborative projects and needs
  
  

What you need:

• Minimum qualifications include a Bachelor's Degree in pharmacy or PharmD
• Relevant experience for at least seven plus (7 ) years in pharmacy - health plan, managed care, or pharmacy benefits management (PBM) experience preferred
• Prior client management experience required
• Proficient in Microsoft Office Suite with emphasis on Microsoft Excel
• Detail oriented, consultative, strong presenter, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges
• Client management skills, pharmacy benefit knowledge, effective and creative problem solver
• Ability to balance multiple complex projects simultaneously and prioritize and manage through change
• Exceptional written and verbal communication skills
• Flexible, highly organized, and able to shift priorities easily
• Ability to travel and present to small and large groups.
• Travel estimated not to exceed 25%
  
  

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes.
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives.
• Competitive compensation, including equity, with health, dental, vision and other benefits.
  
  

Note:

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.