PROPERTY MANAGEMENT ASSISTANT

Job Description

Job Description

JOB POSITION DESCRIPTION

JOB TITLE : Property Management Assistant

RESPONSIBLE TO : Director of Property Management

FLSA STATUS : Non-exempt

This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills and responsibilities.

About the Affordable Housing Alliance :

Founded in 1991 to address the overwhelming need for affordable housing in Monmouth County, the Affordable Housing Alliance (AHA) has grown from a small $25,000 grant into a multi million dollar annual operation and powerhouse non-profit. In our decades of service, we've developed over 600 affordable housing units with a strong pipeline fueling future growth. Our passionate team of difference-makers guides residents through every step of the housing journey - from homelessness prevention and rental assistance, to homebuyer education and foreclosure counseling.

At the Affordable Housing Alliance (AHA), we believe that safe, decent and affordable housing is a fundamental human right. Everyone deserves to feel secure, comfortable and supported in the place they call home. As a catalyst for change in our community, the AHA strives to uphold this right by providing comprehensive housing services and solutions for all who need it most.

Our Core Values

Integrity- We demonstrate honesty and unwavering ethical conduct in all of our actions. At the AHA, we build trust through transparency and hold ourselves accountable to the highest standards.

Hope - We meet each person where they are in their unique journey with genuine understanding. By offering tangible assistance, we nurture hope and empower individuals to build their path forward.

Adaptability- We embrace change as an opportunity to innovate and grow stronger. At the AHA, we respond dynamically to evolving community needs, turning challenges into possibilities for those we serve.

Community Service - We dedicate ourselves to uplifting others and improving lives through meaningful action. At the AHA, we create positive change by empowering individuals, fostering independence, and building a more vibrant community for all.

Job Summary :

Join our dynamic property management team as a key support professional working directly with our Director of Property Management, two Property Managers, and Facilities Manager and maintenance team. In this fun and fast-paced environment, you'll be the essential link that keeps our properties running smoothly while delivering outstanding service to our diverse resident community. The ideal candidate will be an extremely organized, tech-savvy professional who can work with our residents and use the online property management software to ensure smooth operations. This is an exciting opportunity to make a difference in our residents' lives while growing your property management career with an expanding organization.

CORE RESPONSIBILITIES

Leadership Support & Operations

Provide comprehensive support to the Director of Property Management, Property Managers, and Facilities Manager

Orchestrate daily operations through Real Page software, ensuring accurate data management and reporting

Drive efficient workflow between management, maintenance teams, and residents

Resident Relations & Service Excellence

Transform challenging resident interactions into positive outcomes through professional communication and problem-solving

Build strong relationships with residents while maintaining appropriate professional boundaries

Handle sensitive situations with discretion and diplomacy

Maintenance & Property Standards

Coordinate maintenance requests between residents and facilities team through Real Page

Monitor property conditions and compliance through regular inspections

Ensure timely completion of work orders and preventive maintenance tasks

Coordinate with local, county and state offices for various approvals, licenses and inspections

Administrative Excellence

Manage complex documentation including leases, applications, and maintenance records

Process resident applications, rent collections, and lease renewals with precision

Maintain accurate waiting lists and handle unit turnover documentation

QUALIFICATIONS / EDUCATION

High School Diploma / GED

3 years working in a diverse customer service environment

Familiarity with Google Workspace (Mail, Calendar, Drive, Chat, Meet)

Proficient in relevant computer software; Microsoft Office (Word, Excel)

Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)

Ability to work flexible hours and at property locations throughout Monmouth County

PREFERRED QUALIFICATIONS

Strong technical aptitude with property management software OneSite RealPage or other property management software

Knowledge of both affordable and market rate housing desired, but not required

Experience in crisis intervention and client advocacy

CORE COMPETENCIES

Outstanding organizational and time management skills

Demonstrates empathy and cultural sensitivity when working with diverse populations

Collaborates effectively with team members and community partners

Adapts quickly to changing situations and program requirements

Excellence in multitasking and prioritizing in a fast-paced environment

Professional demeanor and ability to maintain composure in challenging situations and maintain professional boundaries

Sharp attention to detail and commitment to accuracy

We Encourage Applicants Who :

Have experienced homelessness or housing insecurity and understand the barriers and opportunities within these experiences

Are passionate about using their experiences to support others and advocate for change

Bring a personal understanding of systemic challenges related to economic insecurity