| Position Summary |
| The Associate Project Manager typically has previous implementation experience but has not before acted in a Project Manager role. Thus, the incumbent has a learning curve regarding Tyler’s processes. The position is ultimately responsible for successfully managing the implementation of Tyler software for new and existing accounts, and/or will be responsible for managing a high volume of projects that are small in scope. As the incumbent gains knowledge and experience the incumbent will own one or several projects from the initial contract signing through formal transition to the support department. |
| Principal Duties |
- Become knowledgeable regarding the steps and processes staff are responsible for to ensure Tyler software is implemented on time and within budget at client sites. May initially handle simple and/or small projects, receiving direction from more experienced staff.
- Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
- May assist more experienced staff on tasks (either within the scope of a project(s) and/or during training/shadowing).
- Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
- Manage all aspects of projects related to delivery of client software and services including:
- Coordinating necessary resources to meet project needs.
- Planning and tracking all project activity.
- Guiding the client through release planning in support of the overall project schedule.
- Tracking project hours and submitting project progress reports by due dates.
- Managing scope, time and cost to meet client commitments.
- Managing communication throughout the team and stakeholders.
- Managing the quality of project team deliverables.
- Managing the project budget.
- Documenting and reporting status and issues.
- Identifying, reporting and managing risks; overcoming project obstacles.
- Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
- Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
- Work with various departments to ensure resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
- Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
- Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
- Communicate completion of milestones to clients and secure formal acceptance from them.
- Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
- Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
- Maintain the project team’s calendar commitments by keeping all project event information current.
- May identify add-on sales opportunities and manage contract addendum and purchase orders.
- Work toward obtaining PMP certification and maintain status after certification.
- Travel to client site as needed.
- Perform other duties as assigned.
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| Scope and Impact (Accountability) |
| The Associate Project Manager is responsible for learning the steps and processes to successfully manage implementation projects. With growing knowledge and experience the incumbent is accountable for maintaining or exceeding the billable goals of the team and completing projects to the clients’ satisfaction on schedule and within budget. The Associate Project Manager represents Tyler to the client. This can have a significant impact on profit and loss for the company. Effective project management can increase profitability by minimizing the time and cost involved in implementing new accounts and can increase sales by providing positive references for future accounts. |
| Complexity |
| The Associate Project Manager must be able to: - Learn the steps and processes to ensure successful implementations
- Manage multiple activities for projects without missing critical deadlines.
- Learn and understand implementation processes, methods and deliverables.
- Achieve results without having direct control over all resources and be able to leverage these results across internal and external departments.
- Provide input to implementation field staff to achieve project, team, and individual goals.
- Learn and understand contract terms for the client. For example, understanding key milestones that trigger license and maintenance payments.
- Collaborate with client and/or Tyler resources to solve business issues.
- Manage the project to plan and budget.
- Proactively manage and handle issues and risks.
- Communicate clearly and effectively with various internal personnel as well as with clients (at multiple levels).
- Build rapport with clients and employees while actively influencing events and negotiating changes to achieve project goals.
- Incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
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| Education, Experience and Special Skills |
- Bachelor’s degree, or comparable work experience.
- Typically a minimum of two years of experience as an implementation professional (or equivalent/like experience).
- Software life cycle knowledge.
- Strong planning, organizational skills and ability to follow-through until process are completed.
- Strong customer service skills.
- Excellent verbal and written communication skills.
- Proficiency using computers and exposure to IT infrastructure components.
- Strong decision making and problem-solving skills.
- Strong analytical ability, particularly in a technical environment.
- Proficient in Microsoft Word, Excel and Project.
- Ability to prioritize and complete multiple tasks in a fast paced, technical environment.
- Demonstrated ability to maintain a positive, professional attitude.
- Strong negotiation, conflict resolution, and persuasion skills.
- Valid driver’s license.
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