Technical Service & Support Specialist

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1B in revenue, and employ more than 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

AFL is seeking a full time Splicer Technician in Duncan, SC to join our Splicing and Test Equipment Service/Support team. The Splicer Technician reports to the Splicing and Test Equipment Service/Support Manager and may be assigned to different projects as business needs dictate. The Splicer Technician will have electronics training and repair experience in a production or service environment with a strong mechanical aptitude and experience interfacing directly with customers.

What We Offer: 

• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

Responsibilities

• Service, test, and repair fiber optic splicing and test equipment in a bench-repair, production environment.
• Performs mechanical and electronic adjustments on equipment as outlined in the Factory Service Manuals, Technical Information bulletins, and hands-on training from senior technicians.
• Cooperates with fellow workers and management to achieve team service objectives in a high-volume repair environment.
• Provides fast and dependable repair service and technical support to customers, AFL sales team, and internal customers.
• Resolves customer requests and concerns independently and communicates unusual customer relation issues to the service manager.
• Builds customer relationships and loyalty through direct customer service support and repair efficiency.
• Maintains parts inventory and achieves acceptable levels of inventory control and usage.
• Actively engage in continuous improvement processes and activities
• Performs other duties as prescribed by the Splicing and Test Equipment Service/Support Manager.

Skills & Requirements

• Associates degree or equivalent technical training and experience in an electronic or electro-mechanical field preferred. Veteran with communications or electronics background also a plus.
• Minimum 1 year work experience. Formal training in electronic or mechanical field preferred plus experience interfacing with customers.
• 1 year computer systems experience
• Knowledge of Windows and Microsoft Office software products preferred.
• Ability to logically troubleshoot electro-mechanical equipment
• Ability to perform work accurately and independently
• Ability to communicate complex technical concepts to all customers
• Strong desire and ability to learn and expand fiber optic knowledge
• Ability to work independently or as part of a team
• Strong organizational skills
• Energetic desire to assist customers
• Active participation in process improvement efforts
• Occasional weekend work required
• Bilingual with the ability to communicate technical concepts both orally and in written form in both English and Spanish is a plus.

Physical Demands

• Requires dexterity and considerable use of hands and tools with fine motor skills to perform precise electro-mechanical alignments.
• Frequently requires moving or lifting equipment between 20 to 50 pounds.
• Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.