What are the responsibilities and job description for the Special Events Account Executive position at AFR Furniture Rental?
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BASIC FUNCTION: To support the company's sales goals through effective sales techniques and exceptional customer service
RESPONSIBILITIES:
* Establish, grow and maintain effective relationships with assigned accounts
* Answer incoming sales calls, written inquiries, and inbound requests
* Develop and maintain relationships with special events clients
* Utilize all available tools to gain leads; i.e. Salesforce, local neighborhood, local journals, referrals, etc.
* Present company products and services to both current and prospective clients
* Prepare price quotes to new and existing clients
* Attend networking and industry events to help promote the AFR brand
* Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.)
* Assist in Collections efforts for all assigned Special Events Accounts
* Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus)
* Review and report complaints received from customers and recommend corrective action to management
* Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals.
* Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers.
* Identify and research potential sales leads to visit, along with leads generated by inside sales team.
* Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up.
* Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share.
* Entering information related to potential leads and existing clients
* Create presentations for client's individual event needs, as well as in-person meetings.
* Help client's design their event using furniture, and suggest alternative options based on theme, budget, availability, and style.
* Communicate rental policies to clients. Manage client expectations with clear and consistent communication.
* Attend all Sales/Ops weekly meetings
* Attend 3-5 Networking Events per month
* Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.
* Assist in communication with clients related to aging and billing.
SKILLS:
* Excellent oral and written communication and presentation skills
* Solid computer skills (Salesforce & Microsoft knowledge preferred)
* Customer service, interpersonal and negotiation skills
* Organization, planning and time management skills
* Stellar networking skills
* Excels in new account business development
* Experience in sales calls and in-person presentations
EDUCATION/TRAINING: Bachelor's degree or equivalent
EXPERIENCE: Two or more years of outside sales success
AFR Furniture Rentals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. AFR Furniture Rentals complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
AFR Furniture Rentals expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their expected job duties is absolutely not tolerated.
AFR Furniture Rentals will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
