Program Manager

About ASM: After School Matters (ASM) is a Chicago-based nonprofit organization that annually engages nearly 19,000 high school teens through after-school and summer programs, allowing them to explore and develop their talents while acquiring critical skills for success in college and beyond. Through our programs, we not only invest in the futures of these teens but also in the communities they come from, strengthening neighborhoods across the city.

Over the last thirty years, we have impacted over 400,000 Chicago teens, making us the nation’s largest and most successful provider of after-school and summer programs for high school students. Our paid apprenticeships, led by industry professionals in arts, communications and leadership, sports, and STEM, provide invaluable opportunities for young people to develop practical skills, engage in meaningful work, and contribute to their communities. This investment in youth is not only transformative for the participants but also helps uplift entire neighborhoods by fostering local talent and creating pathways to success.

With an annual operating budget of approximately $36M and a dedicated team of around 500 staff, ASM continues to be a pillar of opportunity, growth, and community investment across Chicago.

Primary Purpose:

The Program Manager is responsible for overseeing, managing and supporting a portfolio of 60-100 youth development programs and special projects in collaboration with instructors, schools, and community organizations to ensure program success.

Supervisory Responsibilities:

• Program Specialist(s) (3-4)
• Program Assistant
• Seasonal Program Specialist (1-2)
• Part-Time Program Staff
  
  

Annual Operating Budget Responsibility: $3-$4M

Major Duties and Responsibilities:

Program Leadership

• Provide effective supervision, coaching, and guidance to Program Specialists, Program Assistant, seasonal, and part-time staff to ensure program success, aid professional development and support performance improvement.
• Lead the planning and execution of programs and special initiatives.
  
  

Program Quality

• Ensure branch area team compliance with program quality benchmarks, providing feedback and resources to improve outcomes including enrollment and retention metrics and recruitment strategies.
• Manage program quality benchmarks through data analysis, site visits, and team meetings.
• Oversees routine program site visits and building compliance, performing observations outlined in the annual plan and coaching staff on continuous improvement.
• Oversee incident report process and manage resolving programmatic areas for improvement
• Conduct comprehensive reviews of program budgets, meticulously refining them to ensure funding and ASM program model requirements are met through precise allocation of staffing and supplies resources before final approval –add scope, funding requirements, program model funding differences
• Flexible work hours required consistent with out of school time programming; evenings hours (11am – 7pm) during school-year programming and for special events or programs
• Must be available on some Saturdays
  
  

Knowledge, Skills and Abilities:

• Strong interpersonal skills: Proficient in fostering positive and effective relationships with diverse stakeholders
• Expertise in developing and nurturing collaborative partnerships: Skilled at cultivating and maintaining mutually beneficial relationships
• Proven track record in team leadership and development: Demonstrated ability to lead and empower teams to achieve objectives
• Exceptional organizational and problem-solving abilities: Proficient in efficiently organizing tasks and adept at resolving challenges
• Effective communication skills: Articulate in conveying information verbally and in writing
• Proficient in Microsoft Office, particularly Excel: Skilled in data analysis, including creating pivot tables and data visualizations (preferred)
• Demonstrated project management experience: Proven ability to plan, execute, and oversee projects to successful completion
• Strong multitasking skills: Ability to efficiently manage multiple tasks and meet deadlines
• Thrives in a fast-paced, high-energy environment: Adaptable and comfortable working in dynamic settings
• Demonstrates respect for all levels of the organization and external partners: Exhibits professionalism and consideration in interactions
• Collaborative team player with high energy: Engages positively in team environments and contributes effectively to group efforts
• Customer service orientation: Committed to delivering exceptional service to internal and external stakeholders
  
  

Qualifications:

• Bachelor’s degree (Master’s degree preferred)
• 4 years management and youth programming experience
• Valid Driver’s License, insured transportation, and driving record that satisfies our Motor Vehicle Policy required
• Cook County residency required
  
  

Additional Requirements:

Staff are required to provide proof of COVID-19 Vaccination or have an approved medical or sincerely held religious beliefs exemption prior to starting employment. If a medical or sincerely held religious belief exemption is approved, weekly Polymerase Chain Reaction (PCR) testing is required part of any reasonable accommodation.

Benefits for full-time regular employees include:

• Medical, Dental and Vision
• Medical and Dependent Care Flexible Spending Accounts
• Paid Parental Leave (PPL)
• 403B Retirement Plan
• Identity Theft, Legal and Pet Insurance
• Paid Time Off (PTO), Paid Sick Time and paid national holidays
  
  

Salary:$60,637 to $66,909 per year, depending on experience.

EEO:

After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.

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