What are the responsibilities and job description for the Client Manager position at Afterpay?
Company Description
American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.
Job Description
The Client Manager will serve as the primary liaison between ATS and its clients within the Washington, D.C. area. This role requires a unique combination of client management skills and technical expertise in pre-sales engineering, network infrastructure, Cisco technologies, and cloud services. The ideal candidate will provide exceptional white-glove service, cultivate client relationships, identify cross-selling and up-selling opportunities, and document technical environments to support internal teams.
- Develop and maintain strong, long-term relationships with clients to ensure satisfaction and trust.
- Act as the primary point of contact for client inquiries and concerns, delivering exceptional service.
- Collaborate with clients to understand technical requirements and propose tailored solutions.
- Deliver product demonstrations and presentations that align with client needs.
- Work with sales and technical teams to design and articulate IT solutions, ensuring feasibility and alignment with ATS capabilities.
- Create and maintain a comprehensive book of information for each client, including network configurations, service histories, and project details.
- Develop detailed network drawings and technical documentation to support helpdesk and engineering teams.
- Coordinate and oversee client projects to ensure timely delivery, adherence to budgets, and alignment with client expectations.
- Identify opportunities for up-selling and cross-selling additional ATS services to clients.
- Proactively propose solutions to enhance client environments and address future needs.
- Ensure all client interactions are handled with the highest level of professionalism and care.
- Anticipate client needs and deliver proactive solutions.
Qualifications
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
- Minimum of 5 years of experience in client management within the IT services industry, preferably with an MSP.
- Strong technical expertise in network infrastructure, Cisco technologies, and cloud services.
- Experience in pre-sales engineering, including designing and presenting IT solutions to clients.
- Excellent organizational skills with the ability to create and maintain detailed technical documentation and network diagrams.
- Exceptional interpersonal and communication skills, with the ability to manage multiple clients and projects simultaneously.
- Residency within the Washington, D.C. metropolitan area is required.
- Additional requirements may exist if the offer of employment is extended
- Cisco Certified Network Professional (CCNP) or higher.
- Cloud certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert
Additional Information
All your information will be kept confidential according to EEO guidelines.
