RECEPTIONIST AND ADMIN ASSISTANT

Ag Workers Mutual Auto Insurance

Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!

About Us: We're a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.

The Role: As the Front Desk Receptionist, you are the friendly face and voice to all Ag Workers visitors, whether in-office or on the phone. Additionally, you play the key part of Gatekeeper, monitoring the security cameras and notifying staff of any out-of-the-ordinary circumstances or strange visitors. You also assist in processing mail and documents and ensure that they end up at the correct final destination.

Key Responsibilities:

• Greeting and directing guests and Delivery personnel.
• Maintaining building security by discerning access.
• Watching the camera system to stay aware of outside activity.
• Answering switchboard calls and directing to the appropriate person.
• Processing claims emails and directing them to the corresponding representative.
• Keeping track of mail supplies.
• Sort and Organize policy payments.
• Create Dependent Removals profiles for Insureberry.
• Send Cancellation Text/ Payment Reminder Text to policyholders.
• Address and Send out Birthday Cards to first 1,000 Policyholders.
• Sort Emails for Insureberry
• Mail out policy refund checks
• Mail out claims checks
• Sorting and Entering data for Annual Proxys
• Enter Certified Mail In Word Doc and send it out
• Alerting appropriate staff member of visitors.
• Reviewing and distributing incoming faxes.
• Functioning as a back-up for scan room personnel.
• Complying with all policies and procedures in the Employee Handbook.
• Other projects and duties as assigned.

What You'll Bring:

• High School Diploma or Equivalent
• Best-in-class customer service skills with accurate data entry skills.
• Effective and concise written and verbal communication skills with strong listening skills.
• Strong attention to detail with the ability to multitask multiple deadlines effectively.
• Strong listening skills.
• Proficient in Microsoft Operating Systems and Office products including, but not limited to, Outlook and Teams.

Why You'll Love Working Here: We believe in taking care of our team with an industry-leading benefits package:

Premium Benefits Package:

• 100% Company-Paid Medical Insurance (Premium Gold-level Plan)
• 100% Company-Paid Dental Insurance
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability
• 401(k) with 100% match up to 5% contribution
• 3 Weeks of PTO after 90 days
• 8 Paid Holidays with several Paid Early Release Days

Lifestyle Benefits:

• Work-Life Balance Focus
• Collaborative Team Environment
• Recognition Programs
• Modern, Comfortable Office Environment
• Career Growth Potential

Our Culture:

• Supportive team atmosphere
• Open-door policy
• Regular team events and celebrations
• Commitment to employee well-being
• Focus on professional growth
• Community involvement

Location: Fort Worth, TX Position Type: Full-Time